I tried Ursula's because they were written up in milwaukee mag as a top 10 salon and I needed someone who could take my hair from really blond to a couple shades darker. I told them this on the phone and we agreed that I needed a more experienced (expensive) technician and the appointment was made. After almost three hours of her not being able to get the color to take, she said it was done and I was charged $170 for JUST the hair color! I was told on the phone the cost for her services would be $110 INCLUDING a hair cut. The technician said she was having trouble getting the color to stay but somehow I was sold that it was done and okay. I let two days go by so I could look at it in a variety of lighting and it was indeed gray. I couldn't believe it! Finally I called (I hate having to do this) and made an appointment to come back and have them fix it. They had one time I could which was this morning (Saturday) so I took it. Unfortunately, my roof starting leaking and I had to have that repairs and called to reschedule this appointment. It was only at that time they informed me that they had to have me come today or they wouldn't be able to varify the color was bad. I however am leaving for a trip for 10 days and wanted to reschedule for when I returned. If they had told me when I first called that I would have to get in to see them within 10 days of the problem, I would have insisted they find a sooner appointment than the day before I leave for a trip. They did not tell me this "rule" and now are saying that they can't verify the color issue when I return from my trip. I was so frustrated that they could only offer me one appointment time to fix this and since I can't make it now, I will not be able to get this fixed. It's enough that I actually have to go back when I spent $200 (w/tip) for just the hair color! But now I won't even be getting it fixed and will find another place and spend more money. I couldn't be more disappointed and angry.