About a month ago, I went to the Trade Secret at Glenbrook Mall after an employee at Sear's suggested it (since they didn't have the product I wanted). So, my best friend and I went in and took a look around, and I checked for the products on a list I made of possibilities (mostly hair sprays). The employee there saw me and asked if she could help. She took a look at my list and immediately knew what was there and not there, and she picked up one of the products on my list. She asked me to explain what I wanted to do with my hair, and she was able to suggest something to me that she explained would work better. The only problem was the cost - $20 - but the cap was broken, so she offered to sell it to me half off (so nice!). She scanned it, and surprise! it was already half off! So, she took another 20% off!
Also, the product worked very well. She definitely knew what she was talking about!
Pros: great customer service, excellent products