The Fairmont at Willow Creek

MY QUICK AND SHORT REVIEW: \r We really like it at The Fairmont at Willow Creek - great location, close to stores and restaurants, clean and well maintained. The staff and management are really nice; Carrie, Lacey, Cherilyn are all very friendly and professional. My floor plan is well laid out and has lots of storage spaces. The quality is pretty good; I have crown molding, newer appliances, and brand new carpet. There are plenty of open parking spaces. It is pretty quiet here. It is well-lit and feels safe. \r \r MY TOO MUCH DETAIL REVIEW: \r When I came to check out these apartments I met Carrie and she gave me a tour, answered all of my questions and was super nice. It wasn't until the end that I found out she was actually the property manager, I was pleasantly surprised because the property managers I have met usually wanted to make sure that you knew they were THE manager and that you were taking up their precious time, but this was not the case with Carrie she was kind and very friendly, I also met Cherilyn and they both made me feel like our family would be welcome here. \r \r When I was getting things set up for moving in I talked a lot with Lacey and she was sooo helpful, she gave me the phone numbers to everything I needed, got all our paperwork together quickly, and did it all with a smile. I have heard that management people are always nice to you only when you move in, but it is different here - Carrie, Lacey, Cherilyn are very professional and welcoming. I have observed them every time I come through the office and it's nice that they remember who I am, and I notice that they are on a first name basis with some of the residents, they are always happy to help whoever walks in the door, and they always offer my kids some cookies. :)\r \r The floor plans here have good layouts which feel airy and open. The buildings and parking lot are well-lit at night and feels very safe. The quality of the apartment is pretty nice; I have crown molding, wood looking floors in the kitchen and bathrooms, brand new carpet, and newer looking appliances. In my floor plan there are actually a lot of storage areas and two walk-in closets and a pretty big storage closet out on the patio. I also like that the walls are a nice color, not stark white. Speaking of walls I actually haven't really heard my neighbors and I'm really quite happy about that. :)\r \r It is a pretty quiet complex overall, I have not heard any obnoxiously loud cars or trucks, no loud music, no groups of rowdy kids or teenagers loitering, I have seen plenty of cute dogs but haven't heard any of them bark excessively. People here have a friendly smile and keep to themselves.\r \r There was one thing that needed to be fixed so I told Lacey in the office and in the same day within about an hour we received a call from the maintenance crew that they were on their way over.\r \r The parking situation, well it's an apartment parking lot so it's empty during the day and starts getting full after 5pm but there is plenty of open parking.\r \r I feel like we've made the right decision. Great location, best floor plan, best value, feels safe, is quiet, very clean, well maintained, great management and staff. I am pleased to say we are very happy here! :)\r more

I lived here for 5 years. I will tell you, that yes there were drug dealers ( that were removed), and that there were people sneaking over the fences, etc. No one got shot, it was a homeless man across the bridge. I cannot give it 5 stars, because they do have some crazy thing with the water and the apt that I moved into from my first one was not clean. They did try to keep some of my deposit, BUT I received a supplemental check for the extra. more

They are rude, to everyone. They have had drug dealers living here. When I lived here and it was only for 3 years I have seen 8 drug busts. They also guarantee 24 hour maintenance repair or you get a discount on your rent. They never honored that even though they have it in the lease and posted in the office. When I lived there 3 years ago they had a stabbing and a shooting in the pool area. The people injured didn't even live there. They were trespassing in the pool area after hours. They have had homeless people sleeping in the parking lots and bathing in the pool. I even had a resident's dog attack me of course the dog wasn't on its leash and it was a pitbull. Nobody ever picked up after their dogs. more

I wouldn't suggest this complex to anyone. I guess we should expect that you're going to get screwed on your deposit, but when the manager lies to you when you attempt to discuss the return of that deposit another issue is at hand. Expect that this complex and the company that runs it (CWS based in Texas) are going to nickel and dime you. more