Team Powersports

I LOVE THIS PLACE! Sales guys were friendly, service guys took care of my bike no problem and the day I showed up they had an event going on with demo rides and free food. Can't beat that! more

Had bad experiences with service and repairs at there old Smithfield location.Treated me nice until I spent 20,000 dollars with them. Then got the cold shoulder. Had a warranty issue with ignition kill switch. Took weeks to get part when I complained they said they were doing me a favor by letting me ride a bike that had an electrical issue.Had other incidents there also. When they moved said I could have warranty work done on Kawasaki at garner location that turned out to be incorrect. Garner quoted me satire price and labor. more

Absolutely horrible! I agree with the friendly Liars comment below. They are Only out for the money, AND most of the staff in there have no idea what they are doing or talking about! Gave them two chances, first one, my bike was in the shop for 3 weeks just to get it lowered! Back and forth phone calls, wrong parts ordered(the more expensive ones), then ordered other parts, wait some more etc etc. The details are far too many to describe, however at one point someone from the service dept called me and asked, ""what are we doing with your bike""? Almost pulled it out and didn't because there is ONE guy in the whole place who knows what he's doing(Phillip). Second chance- Told me something could be done, when I got in the store of course, I was told I needed an extra $150 part that I knew I didn't need. This was on top of the already $180 estimate. Thank god I had the sense to leave this time! Went up the road to MOTO-MAX. They are fantastic! Work was no Problem, executed perfectly, and total bill was $120 with one $33 part that I chose! more

I've been a customer since sometime in the last century. They are not perfect, but they are the only good dealer we have in Wake county for Yamaha and Honda. They sell Kawasaki and Suzuki at the Smithfield location and they will order parts for them at Garner as a small service to YOU. I have had good service from them on repairs, and parts. The guys that sell bikes are excellent, and they have a great selection of used bikes, better than anywhere else in Wake county. They have free food on some Saturdays, and the best part--two very cute girls usually there on Saturday! more

I went to TPS in Garner and had a lot of questions about the differences in bikes as I would be buying a bike soon. There was a big demo event going on, and LOTS of people were there. Lee found us and answered all my rookie questions with confidence and without making me feel ""stupid"". I had been researching different bikes on Craig's list, and found several bikes that were just like the ones i had seen. Lee showed me a newer bike, with far less miles on it and was able to keep the deal in the price range I was willing to pay. The whole staff was courteous and helpful, and made us feel very welcome throughout the whole process. We have had service done there on another bike without any problem. We look forward to being part of the TPS family for years to come! happy Ridin! more

I was interested in several bikes listed on their website. Visited in person only to find those bikes had sold and all their inventory was more expensive than the ads.\r \r When I asked about prices, I found out their advertised prices (already higher than Kelly Blue Book) don't include a mandatory ""dealer service"" fee among other miscellaneous added-on fees. Basically add another 12% to their already high dealer prices before you ride off!\r \r Not a reputable dealer. more

Pleasant and honest. more

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Absolutely horrible. I paid more and ordered my parts online with them b/c they were somewhat local and delivery might take less time. It had been over a week and I never received an email w/ a tracking number so I sent an email in requesting it. They said that they had to order the parts from Kawasaki (never told me) and that they will get them in today and I'll receive them tomorrow. I never got them. I called the next week and they lied, said that they sent me an email over the weekend (never got one) that they cancelled my order b/c they couldn't get the parts. When I asked for the details on the email, like datestamp, etc., they wouldn't tell me and said that I should just check my email again. Stay away from this company. Unfortunately, I looked up all these reviews after the fact and now I know why they AVERAGE 2 STARS on multiple review websites. more

Excellent service was provided by Team powersports. I just purchased the new honda pcx scooter. I am very impressed with how well I was helped and felt that the customer service was good. I recomend anyone to come to Team powersports. more

I have been dealing with Team Powersports for years and have yet to run into an issue. Always smiling people and eager to help. I drive an hour every time I need/want something just because the customer service I recieve. Sales, service, and parts are always very knowledgable and dont try to sale you on something you dont need. Hands down the best Parts/accesories dept In NC. Started going there because it was the only place with the part I needed and havent been anywhere else since even If they dont have what I need I would rather wait till they did. all in all a great environment. five stars! more

I bought a couple of ATVs from Team Powersports this past weekend and they made it easy and painless. I got to test ride all the ATVs on their own test track. They were having a cookout and fed us all burgers and dogs. Apparently they do that alot. Everybody mad us feel right at home and welcome in all parts of the store. Eric Righter and Andy Velletri made it exciting and fun! Great place to just hang out and make new friends. more

My husband and friends have for many years purchased things for our bikes or had service from Team Powersports. We've never found them to be anything but courteous, professional, and really knowledgeable. It seems people only post when they've had a problem. We've had only positive experiences with TPS and feel they go way above and beyond. more

The above post was clearly written by the owner or employee. Only an owner thinks stuff like ""dealt with me one on one"", and ""willingness to work with me"" is friggin important to anyone. That's all salesman talk. Don't rip people off with high prices and drop your nasty attitude. Duh! Cons: outrageous prices, place full of attitude more

Dropped 4 wheeler off for minor repairs and oil change, which took 4 months to complete. After 4 months got 4 wheeler back and it had been wreaked, the frame was bent and Team Powersports takes no blame for the damage. When I dropped the 4 wheeler off it was not bent or scratch and was clean when I got it back it was dirty with mud and dirt all over it and now has a bent frame, very obivious that it was wreaked. Cons: dishonest company more

Sold me a dead battery for 117.00 and would not take it back or give me a refund. Found the same battery at Walmart for 35.00. Avoid this dealership at all costs. it is a rip off shop with 300% mark up on all the junk they sell. more

i had been to other dealerships first and couldn't seem to get any help from anyone. then i went to team power sports in smithfield. they were willing to work with me. there was a sales rep that dealt with me one-on-one and took me through the whole process. these guys were very professional and they got me taken care of in no time. i didn't feel pressured at all, and everyone on staff was polite and easy to talk to. i cant say enough good things about my experience there. i ride my brand new motorcycle everyday! Pros: helpful, willing to work with me Cons: a little hard to spot the location more