Taylor Gas Company Inc.

Where to begin... We own a small business that uses a lot of gas and because we happen to have leased a space in a building that happens to have a Taylor Gas tank in the ground, we apparently have to use them. Therefore, they have the monopoly on the building. We required gas to be delivered and they decided to come out on a Monday. Well, gas wasn't delivered because we are closed on Mondays. They apparently "banged on the door" despite lights being off and the open sign not lit and then left. Later they "called", again on Monday never following up on any other day of the week - thus, we have thus nearly run out of gas. When we contacted them to arrange a delivery we were all but chastised for not picking up the phone, on a day we were closed and a day we were not in the building. So, now, they are charging us an extra fee to have gas delivered - so we do not run out of gas - so we can survive as a small business. All this even after talking with Mr. Taylor himself. This is NOT good customer service and while I HAVE to use them, I really do not want to - nor will I EVER give them a positive recommendation. I would not recommend Taylor Gas for your supplier if you are considering getting gas setup in your commercial or residential building. more

If you need gas they will do. Most people use them since their tanks are already from Taylor and it costs $ to change your tank out even though there is another company that is cheaper. The only real problem I had is when I called to cancel my gas since I now only use it for my oven no one told me I was paying a fee to have the bigger tanks just sit in my yard. It was almost a year till I got a call saying they wanted to come out and put a smaller tank in my yard so I would have less of a rental fee. I did not think it was fair they had me paying rent on tanks they knew I was not using. more