Strawberry Park Hot Springs

This place is HORRIBLE! The man at the front gate (foreign with dark hair in a pony tail) claiming to be the manager was completly rude and sarcastic from the time we walked up to the gate until we were leaving the premisis. He even went as far as to stand in the parking lot watching us drive away. My party of 8 as well as another party of 6 whom we did not know and witnessed the rudeness left and went to the Rec center in town. We also ran into a group leaving the facility complaining about how rude this person was and that they would not be returning. I am not sure how this so called manager has been working there but they might want to reavaluate his postion as his customer service skills are non-existent. The rest of my trip in Steamboat was excellent because every place I visted after this experiance the customer service was as it should be.... EXCELLENT! My experience at Strawberry Park HotSprings left a sour taste in my mouth and I will not be returning nor will I recommend this place to anyone! After reading some of the reviews (which I sould have done before I went...live and learn) We are not the only group to be treated this way....sounds like word is getting out on the rudeness of this facility! \r more

Absolutely the worst experience I've ever had, and all the staff and especially manager Joe unbelievably rude and he cashed the check I sent before we even got a chance to go! (no online reservations, no calendars, no credit card- they only take a check in the mail and then dont even guarantee you can stay the night you want) I purchased a night's stay as a birthday gift for my son. The date was reserved however there was a snowstorm and he needed to move the date, called only one day outside of their ""2 week cancellation policy"". He didnt even want to cancel, just reschedule. They were awful to him, and refused to do it. So I called and asked to speak to manager named ""Joe"". He was even worse, very rude and inflexible. He wouldnt even meet me halfway. I offered to book a group event there and bring alot more business, I just wanted another date for my son which I already paid for. Nope, ""sorry I dont know you, how do I know you will actually do what you say"" he states. What?? I have never had such horrible condescending customer service (actually no service), and will never do business with them again. \r \r Honestly, any business that thinks they are somehow entitled to treat people like crap and steal their money...doesnt have any sense. I do hope a more conscious group would run that place. So sad that the bad energy, actions and negativity of the people there ruins it. Maybe if they stop getting business, something will change.There are plenty of other hot springs to go to. Sorry Joe your just not that special. more

I want to call the employees RUDE JERKS, but I honestly think they are all INSANE. Seriously, off their medication and living in their own distorted reality where its alright to TREAT THEIR CUSTOMERS LIKE TRASH! They are the only business in Steamboat that has ever been ROBBED AT GUNPOINT! The gunman even sprayed pepper spray in the employees face! Lets just say they treat their customers so terrible that the I can understand why somebody would treat them the way they deserve more

If I could I would rate this Hot Springs as a 0, but that option is not available:( Having spent a great weekend with friends, we were planning on enjoying an evening at the hotsprings. Once we arrived at the entrance (which was poorly marked), we were not greeted with a welcome, but a what are you doing here? Well, going to enjoy our eve at the hot springs, what do they thing we were doing there? We ended up turning around and not even entering due to the continued poor service we received at the entrance. It felt like we were at a military checkpoint in Central America, one of the workers was even wearing camo! DO NOT SUPPORT THIS BUSINESS!! more

I often bring family and friends to the Strawberry Hot Springs when they are in town visiting me (I live near Steamboat). They always have a wonderfully relaxing time when we go. They are all jealous that I am so near to such an intriguing place to visit. I would definitely recommend a visit to these natural spring fed pools to anyone who has never been before. more

My husband and I decided to stay here after looking at all the other hotsprings this one seemed to be set back in the forest and very scenic. It is not easy to get too for starter. You do need a 4 wheel drive car. We rented a cabin. They are beyond rustic. They have futon matresses and my husband thought they were gross so we took the footprint from our tent and put it on the bed. There is carpeting on the floor and I would not walk barefoot.It seemed very dirty. If you have any problems with asthma or treated wood I would not recommed staying here. Something in the cabin set off my asthma and I ended up sleeping in the car. more

While the hotsprings are beautiful, I found the staff and management to be very rude. The facility is dangerous at night with no walkway lighting. There is exposed wiring along many walkways (hopefully disconnected). The upper bathroom reeks of mold and mildew and pipe leaks were wrapped in moldy, musty towels. Although a beautiful setting--not a pleasant experience with facility and staff. I would never go there again and would not recommend it to anyone. more

Unfortunately, there is not enough space allowed here to tell my whole story. more

I've been to Glenwood, Mt. Princeton and more, and there's nothing else like this! Beautiful, brilliant design, stunning surroundings, and very remote. It's truly dark at night and the stars are amazing. Bring an adventurous spirit and try all the different pools. As my wife, Renee, said, this is the Goldilocks of hot springs, with MANY pools to choose from, one of them is bound to be JUST RIGHT! Bring a tiny flashlight, but try to do without it, because there's more than enough ambient, natural light--even in a near wilderness--to walk safely. The path down from the parking lot is smooth and safe--and the walk takes just long enough for your eyes to adjust. The springs are about 2 miles beyond the end of the pavement up a well-maintained, but steep, twisty gravel road. Good snow tires or 4-wheel drive are a must in the winter, but any car can make the trip when the road is clear. We rode a big road bike for our first visit--no problem at all. What to bring: bottled water (you WILL get thirsty), sandals (some of the paths are gravel), towels (the do rent them), tiny flashlight or cell phone for light, warm clothes (for departure at night), CASH (they don't take credit cards--$10/person). We will go back EVERY time we are in Steamboat! Pros: Unique and spectacular! Cons: The road is challenging--but the website gives fair warning! more

Booked the caboose 2 months in advance. Drove through a May snowstorm to get to Steamboat. Once there, I could not make it the last 2 miles due to unpaved, snow covered, super steep road. Called the Hot Springs and they gave me 4 suggestions to get there: more