I have nothing bad to say about the tech other than that he might have contacted the manufacturer of my furnace when faced with a confounding problem rather than suddenly saying he could not offer any further help and the company then recommending a new furnace (which I did not need). I received a partial refund from Stewart when my heat still did not work after they diagnosed a problem with the gas valves (they first diagnosed the circuit board). According to the professional with 26 years of experience I had to hire when Stewart could not fix my heat, my 13 year old furnace has an unusual configuration that might plausibly lead to a diagnosis of a problem with the valves. The professional accurately diagnosed the problem and now I have heat.
I wrote Stewart a fair 3 star review on another platform and the owner initially made an appropriate reply, asking that I contact them if there was a way to improve my experience. That was to his credit. I was shocked when I later noticed that the response had been changed to make it appear that the Stewart “team” had gotten my heat back on (THEY DID NOT) and had finished the job to my “satisfaction” (THEY DID NOT). I believe this was dishonest and changed my review from 3 stars to 1 star. If someone just looked at the 3 stars and the (changed) owner response they would believe Stewart fixed my heating problem and that is just not true. It really upset me. Somehow my review has now been removed, as was my 5 star review of the professional who actually accurately diagnosed and fixed my heat. That is unfair to him - he did a superb job. Based on this, I could never recommend Stewart Heating and Air now, even though I liked their tech and thought he tried his best and had a great work ethic. The changed response soured me to this company since I prefer to deal with professionals with integrity. It is a shame.
more