Stephen's Plumbing & Heating

I had some plumbing work done a few weeks ago to repair a leaky bathtub faucet. They couldn't come out the day I called them, but they did the next day. I sent a FAX to the office before I called to give the plumber an idea of the part involved. He knew which brand/part it was right off the bat. These are 30 year old fixtures but Stephen's Plumbing does carry parts for old fixtures. Thankfully, the old came off easily and the repair was a success. I also had the plumber replace the diverter spout since that was a problem too. He had one on the truck. Since the other bathtub had the same type of valve as the leaky one, I asked if that should be changed since I am worried about parts becoming unavailable. The plumber could have been unscrupulous, but said that it really isn't necessary as long as I am not having trouble. He said it may last one week or 10 years. It is nice that he did not take advantage of me and say that the valve should be changed before they stop making any. more

Thank you for responding so quickly. Rich was very courteous. more

Don did a really great job. Very professional and a nice guy. more

The work was good. more

I have worked with Stephens Plumbing for almost 17 years, first when I served on our condo board and the last 10 years for our single-family residence. They are reliable, knowledgeable, versatile and 100% professional in everything they do. We have used them for the following jobs: Pros: null Cons: null more

RECOMMENDED BY ANGIES LIST. Pros: null Cons: null more

I am having a laundry faucet replaced and the man who will be installing it suggested I get a Gerber faucet, if I could find one. I checked all the "big box" stores- no luck. All the hardware chains - no luck. (Now I know what he meant by "if I could find one". Other plumbing houses- no luck, just replacement parts. I called Stephen's and they said they had it in stock and told me how to find their shop. I pulled right up to it with their directions and got my faucet at the price they quoted. Voila! more

I have used several plumbing companies. Some are out and out ripoffs. This one is always prompt, efficient, clean, courteous, and knowledgable. Their vans are well stocked and typically have what is needed for the job. The hourly rate is high but they dont cheat as the timing is determined by the GPS installed on the truck. Yes, the rate is $90 for first 15 min and $124/hour theirafter (ouch) but after calling around this seems to be industry standard for large companies with receptionist and all. I have used them about 10 times for heating and plumbing, and have had no significant issues. Pros: Usually have knowledgable person on short order Cons: expensive more

This is the second time I've called on Stephen's. The first time they installed a hot water heater two years ago and did a really first rate job. This time a drain plugged up and Chip was out first thing in the morning. He cleared out the tree roots and had the water running within a half hour. The charge was very reasonable and I am so glad the problem was completed so quickly. Thanks Stephen's! Pros: Fast, courteous, reasonable service Cons: None-problem solved quickly more

I called Stephens Plumbing and Heating in Downers Grove, IL upon the recommendation of a property management company. I own a company doing rehabs, so when help is needed, recommendations and positive word of mouth means a lot to me. Especially in this situation because work needing to be done on this property was not in my local area. The gentleman showed up on time, was very courteous, and asked exactly what needed to be done. I needed a new valve for a dishwasher hookup, had two valves replaced, with connections under the kitchen sink made, and connections under the bathroom sink checked. Total time of labor was 1 1/2 hours. Pros: Good work. On time. Asked exactly what needed to be done. Cons: Outrageous pricing. This company is not recommended. more