Steinhafels

I ordered a group of furniture in Aug of '06. I got a couch, loveseat, ottoman, end table, and dining set. The couch, etc was a special order to get the color leather that I wanted. It came 2 months later as promised, except they sent the wrong ottoman. I had to call them several times to get an answer. It turns out the manufacturer goofed, but Steinhafels would do nothing about it. They said it was the manufacturers problem not theirs. I had a $4000 order, and all they would do was credit me a lousy $50 (after practically begging for it). It is now the end of December, and I still don't have my ottoman. They said it will be in at the end of January. They wouldn't put a rush on the order or anything. It originally took less than 2 months for the other pieces, and now this one will take 3 1/2 months additional!!!! Buyers beware!!! more

Steinhafels in Waukesha sells : Dining room, Living room, Bedroom, Home office, Accent furnisher and Accessories. http://www.steinhafels.com/index.htm The store layout is very nice. They have great deals, the personnel is super nice and they even have Cookies and something to drink !!! :) I was very impressed with the help I received when looking at sofas. I may be going back for the sofa I liked because of Price, (free delivery and set up for my zip code ) Customer Service and yes the cookie :) Deals throughout the store till 9-13-2006 http://deals.judysbook.com/deal/10116 Store hours differ so Waukesha's hours are : M-F 10am. - 9pm. Sat. 9am. - 9pm. Sun. 11am. - 6pm. more

This store is huge with so many choices it is mind boggling. All the furniture is attractively displayed to show you how it fits in a room. Name brands and locally made in Wisconsin make up their selection. Sales staff is a bit pushy but they are super knowledgeable too. Delivery was on time which surprised me. more