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Silver Lake Auto Center - Oconomowoc, WI - Reviews page 1 - Judysbook
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Silver Lake Auto Center

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N48E36355 Wisconsin Ave
Oconomowoc, WI 53066
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(262) 567-0284
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Silver Lake Auto Center - Oconomowoc, WI
Silver Lake Auto Center - Oconomowoc, WI

Reviews

( 33 )
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( 2 )

Best

I never thought I'd feel comfortable about taking my car in for service, but thanks to Silver Lake Auto Center, I now do! I appreciate the routine look-over and assessment each ti...

Worst

Newest amenities such as, courtesy car, and extended waiting room offerings, really make a difference. Always striving to do better--Very aware of customer needs.

An absolute gem of a service center 3/2/2012

I never thought I'd feel comfortable about taking my car in for service, but thanks to Silver Lake Auto Center, I now do! I appreciate the routine look-over and assessment each time I visit. When work is required, I'm provided with information and options to make an informed decision. The entire staff is exceptionally personable, kind, professional and just plain fun. Thanks to the outstanding care provided my middle-aged car (with a mere 158,000 miles) runs well and, more importantly, reliably. Special kudos to Emma, Andy and Adam for offering unparalleled customer service. You rock! more

Everything works well after they fix it. 7/26/2011

Silver Lake Auto Center always finishes the car when they say they are going to, or even sooner than they say they are going to. They stick to the price that they quote you and the do a good job on the car. Everything works well after they fix it. Kurt and Carrie Begalke more

Extremely trustworthy! 6/3/2011

We've been taking our cars to Silver Lake Auto Center Inc. for about four years now for all of our car repairs. I think that the work they do there is quality. They've always had a loner car available for me when I needed it, until this last time unfortunately. But other than that, they are a good shop and I feel like I can trust them. Ginny Braun more

I do a lot of service work myself, but anything big like tires or that I dont feel comfortable doing myself, I will definitely come to you guys. I was really pleased. 5/18/2011

I worked with adam and he was very thorough and helpful and answered all my questions. Really knew his stuff and he quoted me on some tires, I shopped around, and you guys were the most competitive price-wise, so I went with you and it was a wonderful experience. more

Best auto care in the area 5/17/2011

I first used Silver Lake Auto Center Inc. to have my car detailed, and they did an outstanding job. They went above and beyond my expectations. I brought my car in, liked the care I received, and decided to try them again. When I returned at a later date to have them check out my squeaky brakes, they didn't stop working until they figured out the source of the problem. They couldn't figure out exactly what was going on at first, but didn't give up until the problem was solved. I will use Silver Lake again, because they continue to be trustworthy, which is what I look for in an auto mechanic. They do what needs to be done, take good care of my car, and won't stop until they make the customer satisfied. more

fabulous! Fast and helpful! I won't use anyone else! 1/27/2011

I needed a tire and after calling several places without any luck, Silver Lake Auto got the tire in for me in just a few hours! Andrew was great and extremely helpful. I will send everyone I know to Silver Lake Auto! They even gave me a cookie :) more

Unhappy. 11/2/2010

First, let me say that I have been in the auto industry for 47 years. So, I brought my wife's car into their service center because the windshield was fogging and I could smell antifreeze. Being in the auto industry, I knew it could be the heating core leaking, and it was. I get a phone call back from Silver Lake and they told me that in order to put the heating core in, they had to replace the instrument panel. Normally the job calls for 3 hours, but they said they were going to charge for six. I gave them the okay, and a while later I got a call back saying they found other things wrong with the car. They told me the tires were worn, the struts were leaking, the battery was junk, and the intake manifold gasket was leaking. The prices they gave me were roughly $3,500 to $4,000. I know that the intake gasket manifold is nothing to mess around with, so I gave them the go ahead to do the intake gasket and heating core. I got it all installed and I left over $1,200 at Silver Lake. The next time out, I went to a dealership to get and oil change. While I was there, I asked the mechanic to measure my tires. Now, I have a tire gauge at home, and I could not believe that they were worn out, so I tested them and they had 7-30 seconds left on them. And, the technician who tested them also said there was 7-30 seconds rubber. He also said there was nothing wrong with the battery, and while the shocks and struts were leaking, changing them would not improve the ride. So, they made three different recommendations, the struts, the tires, and the battery, that were untrue. The car is a 1988 Chevy Camero, and probably in a novice's eyes it is a junker, but it is not. It is cared for meticulously. If it leaks anything, I take it to the service department to be fixed. It is seldom even driven. I had Silver lake do this work in March, and then in October I returned because I had a problem with flashing lights. I figured when they removed the instrument panel to do the heating core, one of the plugs got loose. But, when I spoke with Silver Lake, they told me they never removed the instrument panel. Backing up a bit, their reason for charging the six hour rate to remove and replace the heating core was because they needed to go through the instrument panel. And, here they were telling me, no, they never removed the instrument panel, they went through the access panel to get to the heating core. They needed diagnostic time to find out why the lights were flashing on and off, and they concluded that the headlight switch was bad, so I said okay to the repair. They put it in, and $300 dollars later, I had a headlight in. Somehow, all these quotes were wrong. It is my contention to this day, that when I let them put the intake gaskets in, there was nothing wrong. I will not go back, I promise you. Duane Tiedke more

Customer first. 7/7/2010

I have been very satisfied with Silver Lake Auto Center. They have gone to battle with me against the warranty companies, and I have been very pleased with their efforts. I have been going to Silver Lake Auto for about 10 years. I have had some pretty bad cars, and they make me able to take my kids home feeling safe. They really care about the customer first, so I would recommend them to anyone I know. more

good quick service, reasonably priced service nice people 6/27/2010

good quick service and turnaround time. every time i call they fit me right in to fix the vehicle. nice people to do business with. more

I appreciate the weekend hours and the time taken to explain products, services, etc. 6/27/2010

My first experience was with tires that would not hold air. Options were explored until the problem was resolved. I then purchased tires and was satisfied with the time spent assisting me in appropriate selection. I am now bringing my vehicles for service after several years of only using Toyota dealers. more

Excellent Service! 6/26/2010

Straight forward and trustworthy! Wouldn't take my vehicles anywhere else! more

Professional, thorough, trustworthy. 6/25/2010

Newest amenities such as, courtesy car, and extended waiting room offerings, really make a difference. Always striving to do better--Very aware of customer needs. more

Excellent service. 6/25/2010

Wally, his sons and associates have provided me excellent service for over 37 years! more

Good echanics 6/24/2010

Met & Exceeded my expectations. When a $50 rebate was rejected, they gave me a $50 gift card more

SilverLake is my service provider of choice 6/24/2010

The provider where I usually go for service I trust. more

Honest service that I trust. 6/23/2010

I have been customer for years and would always recommned to my friends. I believe I get great service at a fair price and I trust their work and their word. more


excellent service 6/22/2010

great place for a busy professional women to drop off my car and have the work done promptly and fairly more

Overall, a good dealership--pleasant staff 6/22/2010

Friendly staff, wonderful hours and service such as rides, but the quality of service assessment to the vehicles' needs and cost could be improved. more

overall- very honest and excellent service 6/22/2010

Silver Lake auto seems to go above expectations when the opportunity presents itself more
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Owner Message

  • We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Additional information

  • Hours:

    Mon-Fri 7:30am-7pm ; Sat 7:30am-12:30pm ; Sun Closed
  • Payments:

    Master Card, Visa

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