They were professional, courteous, informative, honest and patient. What more can you ask for in a mechanic, especially when you're out of state and they're fixing you're freshmen daughter's car? My daugher picked up her car, drove it to a gas station right down the street from their shop and called them to come down and look at her car. She apparently couldn't get it out of neutral. They were kind enough to promptly come right down to that gas station, only to find out she had left her emergency brake on. In spite of that, they went with her on a test ride just to assure her that all was well. We were well pleased with their service and professionalism.