Service Department at Hamer Toyota

5.0
60 reviews
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id: 29216122
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11041 Sepulveda Blvd.
Mission Hills, CA 91345

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(855) 592-7002
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Auto Repair & Service

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Automotive

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Best

My boyfriend and I were looking to buy an '09 Camry. we went to Sierra Toyota in Lancaster(which I be writing a horrible review about) and they gave us such a hard time and were c...

Worst

All reviews seem positive

Hamer will definitely get our business! 8/5/2011

My boyfriend and I were looking to buy an '09 Camry. we went to Sierra Toyota in Lancaster(which I be writing a horrible review about) and they gave us such a hard time and were completely rude. I decided to call Hamer and Frontier(in Valencia) to see who could get us the best deal. Hamer won! we were able to get the car we wanted and it is an SE with rims for the amount we wanted to pay. when we went for our 5,000 mile check up, they were so nice and genuine. I admit service is pricey as I will never pay $70 for an oil change(when I can do it myself for under $20), but we've been eyeing the Venza and Hamer will definitely get our business! more
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Thanks Again 8/2/2011

Nilo has been exceptionally great throughout my decision making of purchasing a new car. He answered every question I had, called other dealers to see if they had other prius color options, and he made the whole process go exceptionally smooth! This is the third time my family and I have purchased a car through Nilo because he has such great customer service and he always goes out of his way to please us. Nilo seems to work with the concept "paycheck from the heart" because he is so courteous, friendly, outgoing, and a hard worker. more
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You will see Chris and I again!!! 7/13/2011

I drove all the way from redlands ( San bernardino county) to buy my new scion tc from skip Reese. Due to my needs for special financing ( recent BK) no one would work with me in my area. Skip was amazing! He was not going to let me walk away w/o this car. His attitude was caring, compassionate and most of all he was sincere and honest and aim talking about a car salesman :). I will drive from now on an hour and a half away to buy from hamer due to the complete lack of hassle and true concern for my needs. Thank you again Skip! You will see Chris and I again!!! more
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Steppin Up 6/16/2011

My earlier review gave Hamer 4 stars. After the last week, they get upgraded to all 5. Dave, the general manager at Hamer, contacted me regarding my review. He wanted to know more about my experience buying a car so he could work with his staff. Not many businesses reach out and listen to customers concerns. They definitely made everything right in my book. I will be recommending Hamer to all my friends and family who are in the market to buy a Toyota or Sc more
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Thank You 6/14/2011

I had been researching the Prius for a while and I finally bought one from Hammer. I used the American Express car buying tool to find the lowest price and Hammer was it. Jim emailed me back and was always responsive to my questions. The Prius was moving fast because of gas prices, so I had to move fast to get the last one in the color and style I wanted. Jim stayed late to get everything done and was very attentive while we were there. I did not feel pressured at all and everyone was upfront on any costs. I am glad I used the AMEX tool so I didn't have to spend a lot of time haggling. I would purchase another car from Hammer. more
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Thank you 6/10/2011

I came to the dealership fully aware that I have a bad credit score. At first, I was shooting for cars that are beyond what my CS could allow! Marylou, Matt and the team worked out a feasible offer making sure that after the process, I shall not go home empty handed. As a result, I was informed of possibly getting a 2010 Toyota Corolla S model. On the final day of the negotiation, I was given the great surprise of getting the 2011 TCS model!!!Highly commendable also is the return of my cellphone I left in one of the cars I test-drive. Finally, I could say that my experience with Hamer Toyota has been greatly successful! I am grateful to being helped with people who are efficient, effective and honest! more
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Thanks Steve ! 6/8/2011

2nd car purchased in less than a year. Both times i did my dealer price comparison and both times Steve Denson from Hamer Toyota gave me the lowest price. i suggest you do the same and call a few dealers before purchasing and chances are you will end up buying from Steve at Hamer more
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Thank You 6/1/2011

A pleasant, straightforward experience. Mr. Denson, my salesperson, was respectful and considerate and at no time did I worry that I would be taken advantage of. There was a decent selection of new cars on the lot, and it took me less than fifteen minutes to find the model I wanted. more
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Thank you Nilo 5/13/2011

Thank you Nilo for spending that extra time with me during my decision making and thank you for not being the "pushy sales guy." You are an asset to toyota and I hope they know that! more
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Thanks 5/6/2011

Just wanted to let you know that we have always received excellent service and this is the reason we continue to patronize Hamer. Both Service Manager, Larry Freemon and Assistant Service Manager, Pete Fernandez have always been most helpful and attentive to our needs. You do have some great service people under your wings. Thank You. more
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Thanks !!! 4/26/2011

Regarding buying a car, I have never had a more positive experience than with my purchase last Saturday with Hamer Toyota. The sales rep., Reno was informed, professional, courteous, friendly, and very honest. My son, who assisted me, was very much impressed as well. Eddie, in the business office, had been called in on his day off. Despite the fact he had just arrived, he was extremely welcoming and helpful, and again, knew exactly what he was doing and reviewed everything I needed to know, in a thorough manner and timely fashion. I appreciated the help of these employees, and the friendly demeanor of the entire Hamer staff. more
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Thanks, Steve, and we'll be back the next time we're car shopping. 4/25/2011

Steve Denson really makes car buying a pleasant experience. We just bought a 2011 Prius, our third vehicle from Hamer Toyota with Steve's help, and each time he did all he could to help us get the vehicle we wanted, at a good price. He is friendly and upbeat, and genuinely anxious to assist his customers in any way he can. Plus, he offered us the car at the best price we found, anywhere. Thanks, Steve, and we'll be back the next time we're car shopping. more
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Thank You 4/6/2011

Again i just wanted to write you and share my appreciation as I'm sure these letters are far less than the complaints you recieve, please pass my gratitude along more
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Steve Denson is amazing.. 4/5/2011

My experience was the 4th with Toyota and 3rd with Steve Denson---He is amazing..I was in and out with my new car in two hours--unbelievable service and impecable operations behind the scenes...Thanks again for my new CAMRY---I love it!! The Camry is a great car and I am so excited to have another one! more
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helpful 2/9/2011

Israel and Matt were very helpful and very attentive to my needs/wants in a car. They provided excellent service, were very friendly and worked hard to get me the perfect car. All in all, it was an excellent experience. They treated me respectfully despite my young age and made the process easy and pleasant. more
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Very Professional 2/7/2011

Very professional and courteous. First time having a very good experience at a car dealership.There was no pressure and he was always there to check if i needed anything. He also was nice went to my house so i could get papers for my loan. and the person at the credit dept was very courteous too. He took his time and explain all the papers that needed to be fill out. Thanks everyone was a very good experiance. more
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The little things matter. 2/3/2011

No screwing around just 100% lets see what we can do to make things better. It's what keeps me coming back and will continue to keep me coming back as your competition has forgotten that the customer is what keeps you guys going and the little things matter. more
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Had it handled in no time. 1/31/2011

I want to thank you and let you know that all of your people at Hamer have been great with me since buying my Tundra in 07. I recently had an issue and after a short conversation with Claudia and then your service dept. adviser Luis (but note that all your adviser have been great and taken care of all my needs throughout the years) we got the ball rolling and had it handled in no time. more
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Took his time with me 1/27/2011

I just bought new car at Hamer toyota it was a verry good expiriance from the moment i drove up Karo was there to greet us, it was raining so he was there with his ubrella. I would recommend this dealer becouse they took the time to answer all my questions and the most important thing i was not rushed. more
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Everyone was Great at Hamer 1/26/2011

Everyone at Hamer was great. But especially Julio. He is a young salesman but he is very nice. He has a genuine and respectful manner. I felt he took a sincere interest in me. He took the time to show me many cars. I did not really know what I wanted when I started looking for cars. But since the people at Hamer were patient and not pushy and gave me such great service I decided that I would buy my car from them. I higly recommend Hamer Toyota but most of all anyone would have a great car buying experience if they worked with Julio Hernandez. He is the best. He has only been selling cars for about 6 - 8 months. But he is a gem to work with. I love my car and I do think I got a very fair price. Julio even helped me after I bought the car to get some more keys. I only had one. He contacted the former owner to see if by any chance there were more keys. Unfortunately there were not any more keys. But Hamer Toyota and especially Julio Hernandez are wonderful! more
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Owner Message

  • There's more to our dealership than just sales and service. Visit our experienced Parts Department to find all the high-quality factory parts to keep your car running smoothly, and if you're looking for the best financing options for your next vehicle, our top-notch Finance Department has you covered.

Additional information
  • Hours: monday: 07:00-18:00, tuesday: 07:00-18:00, wednesday: 07:00-18:00, thursday: 07:00-18:00, friday: 07:00-18:00, saturday: 07:00-17:00
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