Sears Roebuck & Co

We had an appointment for 8:00am, and confirmed it the night before. 4 new tires and an oil change, so about $1,000 purchase. My wife has a fligh this afternoon, so need to get this done first thing this morning, that is why we confirmed. Upon our arrival were told that there are 2 cars in front of us and they do not know when they can get to our car. Sorry, Sears, you just lost a nice purchase. Chuck more

Tim the Toolman would love this store. Sorry, I don't buy anything else here but tools. They really know their stuff and the craftsmen tools are lifetime warranty. If you check out their website you'll see the online specials! I ordered a sander here online and it was out of stock. Unfortunately I didn't check my email and made the trip for in-store pickup. The manager apologized and gave me the next model higher! What incredible service! I didn't complain as it was my fault for not checking my email, but he did it anyways! Tools are replaced with no questions asked. If you signup for the craftsmen club you can get 10% off every time you shop. No need to carry a card as they can look you up to verify. I've always been pleased coming here. Sorry, can't comment on the "softer side of sears", I don't shop there. more