We took our 2003 Saturn in for overheating problems. Satterfield's replaced the radiator and sent us on our way. We had to wait over a week for the "radiator mount" to come in. Come to find out, we could have ordered the part ourselves overnight online. \r
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We'd had the thermostat replaced by another garage, which didn't fix the problem. Satterfield assured us that a new radiator/hoses etc. would correct the issue. \r
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This car is used as a delivery vehicle, we really couldn't afford to be without a vehicle for a week, but we were told "the part should be here today" - 5 times. Apparently this is SOP for Satterfields as I had a discussion with a friend who had new struts put on her cadillac and was without the car for over a month because "the parts hadn't come in".\r
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After 700 dollars and a week, the car is STILL overheating. We'd also asked them to look at a hose that was backing up into the floorboard, fix the horn, and check a few other things while they were in there. None of tho
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