Ruth's Chris Steak House - Louisville

I have been dining at Ruth's Chris for years-- and I am really surprised at the previous reviews. First of all, these types of restaurants have standards! For instance, if a party has made reservations, the state of the art system knows exactly what time you arrive, when you have eaten there before, any comments you have made etc... therefore say you did happen to have a bad experience one time- the next time, management would know this and be prepared to call you by name, seat you right away, and maybe even offer you a free app! As far as the 5" steaks comment- you can't seriously be complaining! If you want a 1" steak, go to Ponderosa. The filet, which is what I usually order, tastes like velvet in your mouth! It is USDA prime beef, the best anywhere. In fact, out of all the times that I have eaten at this restaurant, only once was my steak undercooked, I called the GM over, and he took care of it right away. He was congenial, friendly, and super professional. In fact, they always take care of us when we go there. One of the other managers even takes the time to visit our table and suggest a glass or bottle of wine that compliments our meal. They visit the tables constantly- so perhaps if you had a problem, you should have mentioned it, had it taken care of, and left the restaurant happy the way we always do! Don't FLY to a website and say nasty things about a place-- realize that mistakes happen- they happen at your bank, at the post office, even at the grocery store--- but no where in the history of all human frailty, have I seen a mangement team so willing and eager to make your experience a truly memorable one. (P.S. The time it takes to cook a medium steak is around 15 minutes, and any good server knows to have that re-cooked steak at the table immiedately so 45 minutes for anyone's steak to be re-cooked is complete BS, and you can bet the previous reviewers called the restaurant and spat that little lie in order to get something for free!) Pros: Valet Parking, Friendly staff, wonderful views. Cons: NONE more

After reading positive reviews, to say that we were disappointed is an understatement. To start with; Even though I RSVP'd 2 days in advance, and arrived early, we waited nearly 45 minutes AFTER our reservation time, to be seated. This was, by far, the WORST experience we have ever had. We were seated next to a group of adults/teens who were dressed very inappropriately, not at all what you would expect to see in a ?fine dining restaurant?. This group was extraordinarily rude, offensive, and disrespectful. Shouting at each other and cursing. We asked to be moved and were told that there were no tables available. The appetizer we ordered was great and the salad was good, but when our dinner arrived? All of the side dishes were extremely over cooked. The filets were both supposed to be medium, but came out charred and ice cold and bloody inside. Probably due to the fact that they were 5? thick!! My wife had to send her filet back *TWICE* because it was still cold and bloody inside. When it got back to the table for the 3rd time (50 minutes later) it was BURNT, tough and inedible. I would rather have a little thinner cut of meat that can be cooked right the first time! We showed it to our waiter, and his comment was "I did not cook it? For $ 170.00 WE WILL NEVER GO AGAIN, VERY DISAPPOINTING NIGHT. These people are living on a reputation of good food and good service that died many years ago. Pros: appetizer and the salad Cons: the people and the PRICE!!!!! more

After reading positive reviews, to say that we were disappointed is an understatement. To start with; Even though I RSVP'd 2 days in advance, and arrived early, we waited nearly 45 minutes AFTER our reservation time, to be seated. This was, by far, the WORST experience we have ever had. We were seated next to a group of adults/teens who were dressed very inappropriately, not at all what you would expect to see in a ?fine dining restaurant?. This group was extraordinarily rude, offensive, and disrespectful. Shouting at each other and cursing. We asked to be moved and were told that there were no tables available. The appetizer we ordered was great and the salad was good, but when our dinner arrived? All of the side dishes were extremely over cooked. The filets were both supposed to be medium, but came out charred and ice cold and bloody inside. Probably due to the fact that they were 5? thick!! My wife had to send her filet back *TWICE* because it was still cold and bloody inside. When it got back to the table for the 3rd time (50 minutes later) it was BURNT, tough and inedible. I would rather have a little thinner cut of meat that can be cooked right the first time! We showed it to our waiter, and his comment was "I did not cook it? For $ 170.00 WE WILL NEVER GO AGAIN, VERY DISAPPOINTING NIGHT. These people are living on a reputation of good food and good service that died many years ago. Pros: App. and salad Cons: FOOD, PEOPLE, and PRICE more

I took my wife here for her birthday. Based on some of the other reviews figured it was going to be great! ... Bad choice! I called and made our reservation and was told there was a dress code, I'm thinking "Great, classy, fine dining" Boy was I wrong!! First, WITH A RESERVATION!!! We waited almost an hour!!!! Then we get to our table and no more that sit down and 4 people who looked like they were on their way to a street fight or maybe a rap concert (2 guys wearing baggy pants, butts hanging out, T-shirts and tennis shoes. The 2 ?ladies? dressed like street walkers!! shirts with their chest hanging out the top and of course, ALL are wearing sunglasses at 8 p.m. INSIDE A BUILDING!!!) are seated right next to us... A few F bombs, GD's, and a continuous string of Mother F,er this and that... We asked to be moved, and we got to sit at a table that wasn't cleaned yet... OK, fine lets just make the best of it right? We order and after the reviews, how could you go wrong with the filet and a T-bone? My wife ordered the filet medium, she received a HUGE ball of meat the size of a softball! It was literally charred on the outside and ice cold and bloody in the middle. I ordered a T-bone also medium. I received a T-bone with the entire filet side trimmed off and it was 2 ? inches thick, also burnt and cold and bloody in the middle! We sent them back and what we got (about 45 minutes later!!) was 2 completely burnt, leathery, dry pieces of trash! And a check for $150!! They took off the sides (which were over cooked as well!!) The best thing was the seared ahi tuna, our VERY apologetic server, and the view! Look at the reviews... 2 HORRIBLE ones in the last 2 months and the last Good one was over a year and a half ago! Pros: The seared ahi tuna, our VERY apologetic server, and the view Cons: Price, food, and the so called "dress code" more

I took my wife here for her birthday. Based on some of the other reviews figured it was going to be great! ... Bad choice! I called and made our reservation and was told there was a dress code, I'm thinking "Great, classy, fine dining" Boy was I wrong!! First, WITH A RESERVATION!!! We waited almost an hour!!!! Then we get to our table and no more that sit down and 4 people who looked like they were on their way to a street fight or maybe a rap concert (2 guys wearing baggy pants, butts hanging out, T-shirts and tennis shoes. The 2 ?ladies? dressed like street walkers!! shirts with their chests hanging out the top and of course, ALL are wearing sunglasses at 8 p.m. INSIDE A BUILDING!!!) are seated right next to us... A few F bombs, GD's, and a continuous string of Mother F,er this and that... We asked to be moved, and we got to sit at a table that wasn't cleaned yet... OK, fine lets just make the best of it right? We order and after the reviews, how could you go wrong with the filet and a T-bone? My wife ordered the filet medium, she received a HUGE ball of meat the size of a softball! It was literally charred on the outside and ice cold and bloody in the middle. I ordered a T-bone also medium. I received a T-bone with the entire filet side trimmed off and it was 2 ? inches thick, also burnt and cold and bloody in the middle! We sent them back and what we got (about 45 minutes later!!) was 2 completely burnt, leathery, dry pieces of trash!! And a check for $150!! They took off the sides (which were over cooked as well!!) Pros: The seared ahi tuna, our VERY apologetic server, and the view! Cons: The food, price, and the so called "dress code" more

Boy...all of us were disappointed. Comments from our table..the Oysters Rockefeller were absolutely terrible, could only eat one...the crab cakes were the worst he has ever had...the green beans were good, though. The Caesar salad was bland, the cheese wafer that came with it was stale and rubbery discussing...I tasted it..the shrimp cocktail was pathetic.. the creamed spinach tasted like it was out of a can. A rib eye steak was sent back for a cold center....came back again, could not eat it...the server was courteous, and the manager was apologetic. We did not order dessert or coffee...we just got out of there. The only good things were the Manhattans, green beans, and the view....we will never go again, and will never recommend it to anyone. Pros: Drinks and the view Cons: very over rated....too expensive for what you get more

The service is outstanding, the side dishes are good, but to date this was the BEST filet I have ever eaten. Perfectly seared on the outside and deliciously medium inside. I will be back. Pros: excellent steak Cons: none more

I went here for my 40th birthday with a group of 10 people. The ambience is incredible and the food is to die for. Portions are large and prepared to perfection. Cost is high, but well worth it. Pros: Ambience Cons: pricey more

I have eaten at several Ruth's Chris restaurants, and this is is BY FAR the worst! The quality of my filet was horrible. I have NEVER had a bad steak at Ruth's Chris until I dined at the Louisville location. I sent my filet back two times, and it was still overcooked the third time. I guess a smaller market Ruth's Chris believes they can sacrifice quality? Nevertheless, the view from the 16th floor was about the only positive point I can make out of this evening. Go for drinks, avoid the food! Pros: view Cons: food more

Expensive? Sure. One would expect such quality to come at a premium. After dining in many Ruth's Chris locations, (and finding the Columbus, Ohio store to be the best of the best), my husband and I recently ate at the Louisville location for the first time. We were simply delighted, as we could not have been treated more wonderfully if we'd been Royalty. Managers Kevin Anderson and Anthony Hensley created a lovely atmosphere of class and warmth, making sure every attention to detail was looked after. The food was scrumptious our steaks fairly melting with tenderness. Our sides and appetizers were created to perfection, even though I'd requested a few "tweaks." And the staff, (from our waiter Jim, to our busser Ricky,) were so caring and warm, that we left feeling like family. We'll never visit Louisville without a stop at this amazing restaurant. Pros: Wonderful staff, Elegant Atmosphere, Delicious Food Cons: Tables too close more

I can only afford this occasionally, but inn one word this place is special Pros: perfect steak, outdoor seating Cons: pricey, a la carte more

Lack in culinary excellence. I have eaten at 3 of these locations... glorified commericial restaurant. Over priced and not superior excellence that one deserves with such a bill. Adequate service, I mean u get your food. If I just have to eat a steak and there was a wait at Outback, I might bite the bullet and eat at Ruth's Chris...but not as long as there is a Pat's Steakhouse in Louisville. Pros: Clean setting Cons: Over priced, Preparation of Meal more

IT IS A VERY NICE REST. WITH VERY GOOD FOOD BUT IS VERY OVER PRICED.HAVE EATEN THERE QUITE A FEW TIMES OVER THE YEARS,BUT ONLY ON SPECIAL OCCASIONS.COULD NOT AFFORD TO TAKE THE FAMILY. Pros: good food Cons: overpriced more

It's very good food and very good service. It's justa bit to glitzy, and there are others in town where the quality is just as good but for less $$$ -- read Del Frisco's, John E's. more

ruth's chris steak house is renowned for the elegant atmosphere and quality service. but the food is not all that great and damn expensive. that is all. Pros: service, presentation Cons: money, taste more

This meal was the very best that I have ever had.I highly recommend that anyone go and experience it. more

Ruth's Signature Salad is a dream come true! Not only is it filled with delightful things like chunks of blue cheese, it is mixed in the kitchen and molded into shape, then covered with french fried onions. It is excellent! The steaks are 2 inches thick or better and so tender you can cut them with your fork. They have a wonderful seasoning on them and are served with melted butter. It would be a shame to put steak sauce on them, they are so good! The atmosphere is wonderful. If you are a fan of Frank Lloyd Wright architecture, you will love to examine this building. It is very intriguing. Dine here and you won't leave unfulfilled. more

Ruth's Chris gives you a comfortable, quaint environment with a fine dining experience. The prices are more than reasonable and the service is none less than outstanding. And, with free valet parking--who could ask for more than that? I give it two steak knives up. more