Riviera Pastry Shop

Purchased a chocolate whip cake and strawberry short cake there. Short cake was destroyed by the time I got home as the incompetent and rude staff packed it incorrectly. The chocolate whip cake was eaten later that afternoon and was totally stale. The prices are ridiculous, the staff is beyond incompetent and the owner is beyond rude. Time to close up shop and retire! Its a shame as I have spent thousands of dollars there over the last 6 years. more

Have ordered MANY cakes here and they were all delicious, but the min I was not satisfied with my cake they did nothing to rectify the situation. They got a filling wrong on $150 cake - not a big deal, but when I took it in to show them they insisted it was what I ordered. They told me their French Custard was more of a whip cream then a custard and maybe they hadn't explained it to me when I ordered it (they didn't). So they agreed it was there fault, but would do nothing to make me happy. Not a discount on a future cake, not a cookie, NOTHING. All they did was mock me saying oh you're right and pretending to bow down to me (how ridiculous and patronizing). I think they need a class in customer service to say the least! Cons: Horrible Service, Expensive more