Over the past couple of months I have spent approximately $3600 +at this shop purchased an Electra TOWNIE GO ($2600),a TOWNIE 7D ($500), a hitch rack for my vehicle(approx $500) along with multiple accessories...6 days ago I contacted them to get me the price from Electra for replacement fenders for a bike I owned..they said they would get back to me the following day..when I didn't hear from them the following day I called them again..spoke with Joyce and she said she would get right back to me with the price and availability..6 days later...NO WORD FROM THEM..so I contacted an other local bike shop LANDRY's and they got the answer for me within 10 minutes and ordered the parts I needed..meanwhile..ELECTRA was sending a replacement part for one of my other bikes to PEDAL Power..Electra had made arrangements to cover cost associated with this replacement part and installation by PEDAL POWER..today I contacted pedal.power knowing the part should have been in sure enough part was in but I hadn't been contacted by PEDAL POWER..I went there today to collect the part and installed it myself..I expressed my displeasure Over the fact that 6 days out they never got back to me about the original part I needed them to get..they didn't seem to care...HOW MUCH MONEY does one need to spend there before they treat you with prompt service..I guess $3600 OVER THE COURSE of a couple of months isn't enough..footnote: I've also noticed that their ELECTRA accessories are all priced over MSRP..well...because of their delay in responding to my request of 6 days ago family has purchased 3 ELECTRA TOWNIE Go's from GOODALE bike shop in NASHUA (value $7800) and a TOWNIE 7D EQ ($600 + accessories)from LANDRY's .might as well give our business to shops that value their clients...I will take my GO to them while under warranty but will never purchase another bike from them..as pointed out above..purchased the TOWNIE GO ($2600) IN LATE NOVEMBER AND TOWNIE 7D IN MARCH..
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