I've purchased 2 vehicles with Nick within the past 3 years and naturally think of NW Jeep as my go to dealership. That all changed today. We went out looking for a new vehicle to add to our family and we're immediately upfront about our credit, requirements, and lack for BS. Nick was not there so we worked with John, a salesman. We asked for our credit screening to take place first so we were not looking and test driving cars outside of our given peramiters as this is what we have previously done with Nick. We were told this was completely out of the question and outside of "The Norm". So we test a drove a car. Fell in love. And guess what? It was outside our guidelines. Back to square one we now know our loan amount and can narrow down vehicles. We test drive another one and are sold- this is the one! John checked with the number guy Josh and presented us an offer from the bank that luckily was within our budget for the new payment!! We initialed the paper agreeing to the payment and high fives John out of excitement! He then left to have the car detailed and fill the tank with gas. We waited in the lobby for about 40 minutes. Finally! It's our turn to go upstairs and sign the documents! Kristina introduces herself and then starts rambling off bank offers. She then proceeds to tell us that the offer has since changed! WHAT?! How does my offer change? It's been 40 minutes! Myself and the salesman agreed and initialed to the terms presented! They had no answers other than a miscommunication. The entire team here today was a complete disappointment! I felt completely lead on and betrayed by people who I entrusted to help me during a major purchase. Hours wasted being shown cars that I could never own. Finally finding a new car, being so excited to tell friends and family, and then being completely taken off guard when terms and pricing have suddenly changed? This is literally every car buyers worst experience! Never again will I visit or refer anyone to this scheming dealership!
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