I've been a client for 9 years. I see a specific tech. and make my appts. ahead of time. I suggest everyone make an appt. The walk-in traffic is high and in her quest to make everyone happy, nobody is turned away. That needs to be managed better. Nancy gets very upset when her clients are upset and you can feel the tension in the salon when it's overcrowded and many people are waiting. As for the language barrier, if you see a specific tech., take the time to talk to her - the longer you do that, the more you will understand. I do believe that all of the technicians should be asked by Nancy to speak only English in the salon - that will (1) improve their English and (2) not make clients feel as though they are being talked about. It's also obvious when Nancy is scolding the girls - you can hear the tone in her voice and it makes things a little uncomfortable. Such scolding should take place in the back room. Even if we cannot understand what's being said, we can tell that scolding is going on. I wish they would take debit/credit cards and I know many people feel the same way. As for color selection, she has the best in town. However, a lot of the polishes are very old and should be discarded (or replaced if a new bottle is available). They continue to use very old polish. There is a lot of competition in Braintree Square as well as South Braintree Square. In fact, a new place just opened directly across the street from Nancy's. I know the fear is that if they don't take the walk-ins along with everyone else in a timely fashion, they'll leave and go elsewhere. That may be the case with the stray walk-ins who have never been there before but I don't think the regulars who have been with Nancy for years are going anywhere. Once you are a regular client of Nancy's, you become one of her 'sisters' and you get to know the girls by name and it's a very comfortable, affordable place to be.
Pros: A lot of technicians on staff, parking, price
Cons: High walk-in traffic that can result in delays for regular clients