Mission Viejo Auto Collision

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I had a great experience here. A very fair quote, fast service, and kind and understanding staff. I wouldn't go ANYWHERE else. If I ever needed auto body services again, I would definitely come back here!!! Thank you, Mission Viejo Auto Collision! more

Service was impeccable. From the receptionist to the technicians working on my car, everyone was friendly, communicative, and competent. They repaired my car with speed and at a very good price, well below the competition. They have become my collision shop of reference. more

Excellent service, they kept me informed about the status of my vehicle every step of the way. My GTI looks beautiful. I can't recommend them enough. more

It would have been nice during the service to have direct contact with a person, I did not care much for the text messages. i like to talk to a person. The people at the office are great. The lady at the front deck is perfect for her position. She gave the personal touch to everyone who walked in the office. more

They are very courteous, provided regular status updates and delivered on the date they had promissed. more

I bought my car in to be fixed do to someone scratching the whole passenger side of my car. The customer service was beyond excellent. This place was awesome. Everyone was friendly, the communication with what was happening with my car was tops! Actually received emails of pictures of my car being repaired. I'm very happy with the service that I received. I will definitely refer Mission Viejo auto collision to my friends and family. more

I would highly recommend MVAC to repair your vehicle to new condition. We took our Ford Flex here to have body damage repaired. Our insurance company gave us a referral and we were not disappointed! From intake to final pickup, we were treated fairly and professionally. All coordination for the estimate, rental car, repairs and insurance coordination was handled smoothly. Thank you for a great job done, the repair process was painless! more

I had my car back earlier than expected, was kept up to date the whole time was available whenever i had any questions, had a great experience would recommend this shop to any one more

This is my 3rd time going to MVAC and for the 3rd time I am totally satisfied with the experience. The truck looks perfect and they communicated with me throughout the process (right down to texting me photos of my truck through the process as it was being repaired). these guys are efficient and very high tech. I was impressed. more

OUTSTANDING CUSTOMER SERVICE FROM THE TIME I WALKED IN THE DOOR. EVERYONE WAS HELPFUL AND DEAN PHOTOGRAPHED THE DAMAGE, WROTE UP THE ESTIMATE AND EMAILED IT TO BOTH MY INSURANCE COMPANY AND ME. REPAIRS TO MY VEHICLE IS OUTSTANDING AND ON TIME. I STRONGLY RECOMMEND THIS COMPANY FOR ANY ONE NEEDED TO HAVE THEIR VEHICLE REAPIRED. more

Having 2 cars repaired in the past 90 days I can not imagine any other repair facility providing better service and work.Without any hesitation I highly recommend them and now I understand why they are a preferred repair facility as stated and recommended by State Farm more

From my first call to the point of me picking up my car, Todd and Eric from MV Collision were very professional and friendly and made the experience as painless as possible. I appreciate the work that was done and am happy with the outcome. My car looks new! more

After a rear-end collision, I left my car in MVAC's care for nearly six weeks. I was kept up-to-date with pictures, but my "date of completion" wasn't always very clear. When I first called, I was told that my car would be ready within a week's time after originally dropping the car off, and I made sure they understood I couldn't pick it up until Friday (living an hour away, I needed to make sure I could pick up the car immediately after it was completed to avoid paying additional charges on the rental car I was issued). When I called Thursday to confirm, I was told it wouldn't be ready for another month (Monday 10/15). Fast forward a month, and I confirm the Friday prior to the final date, trying to see if there wasn't anyway the repairs could be performed a day early so I could pick up the car that weekend. The person I spoke with believed this could be done, and promised to call me back by Saturday to confirm. No call came. So I called them on Saturday to follow up, and I was informed that additional damage was found that was unrelated to the accident and had to be addressed immediately. I asked for an estimate, and was told I would receive a phone call by Monday. No such call came, and I finally called on Tuesday. Received the estimate, gave the go-ahead to perform the repairs, and was told the car would be done on Friday. Called Friday morning to make sure the car would be done, and prepared to leave work early so I could drive down in time to pick up the car before they closed. Was told that I would get a call later today when the car was done. Naturally, no call came, and I called right before the time I needed to actually leave, only to find out that the car would be done by 2pm the next day (which it was). Ultimately, the services performed were wonderful, and I will take my car back to them in the future. But I was displeased to find that during this whole journey, all changes in the schedule were not communicated at all, but rather discovered only when I called them, not the other way around. And getting people to call me back was equally difficult. A man named Todd was one of the few people that called me back AND was happy to explain what was going on in layman's terms I could understand. I'll have to see if I can't request to work with him the next time I come in. more

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Great customer service and follow up Dont make the full written review a required part of the response as I was almost to delete the whole thing and leave it, if I did not have the time I would not have written anything more

They did a very good job from start to finish. It was nice to have daily status updates on the work being performed. The service provided by Eric and the entire staff was exceptional. more

Two hours ago I left Eric Vargas at Mission Viejo Auto Collision. I had purchased an RR bumper retainer because I thought I could install it myself. Eric didn't chastise me for bring in the part, he just took it and my Prius into the shop and about 20 minutes later brought the car back with the work completed. I had a prior estimate of 2 to 3 hours to do the job at another repair shop. VERY HAPPY VERY SATISFIED!! more

My experience was great with Mission Viejo Auto collision. Great communication throughout the whole process. What they said they were going to do they did. Thanks alot for everything! more

I discovered Mission Viejo Auto Collision through an insurance company referral when I needed my damaged bumper replaced. Their work was beautiful, and even an Infiniti dealership checked it out and gave a thumbs up to their craftsmanship. I had to have my bumper replaced a second time (someone hit me again!), and the same quality of work happened the second time around. Great, great job. Very satisfied with this shop, and I would highly recommend to anyone. I even sent my daughter there. Everyone's attitude was professional and they run an efficient operation. If I could give them ten stars, I would. Thank you so much Mission Viejo Auto Collision! more