Dr. Stephen's male ""tech"" was horribly rude & took no resposibility for failing to schedule a requested contact fitting. No apology was given & the ""tech"" spoke in a very condescending tone, putting all blame on the me, the patient.
I am sure Dr. Stephen's would want to know that his hired man is killing his practice. Any successful doctor knows-by just being a little nicer to the patient, & allowing them to come in to ""fix"" the mess-up, the patient will return and be satisfied, forgiving the establishment. But, when a patient (and this can be applied to wherever customer service is present) is treated poorly, not only will they usually not return, they will tell all who will listen of their bad/poor treatment. Lesson learned: Dr. Stephens-Hire people with GOOD people skills who are suppose to be HELPING people. That's my LONG 2 cents of the day. :-)