Massey Cadillac

In january ( 4 months ago) I purchased a used 2006 cadillac cts from Massey Cadillac. It had 103,000 miles on it. Less then a month after I bought the vehicle, which happened to have a clean history, I had to take it to the shop for what turned out to be bushings.Fine whatever, after 100,000 miles I can expect to change out some things. But last week my car started to basically break down. When I get on the gas it makes a horrible stuttering noise, and randomly jolts when I'm driving. I've noticed that the noise it is making has gradually gotten louder and has been there since I bought the vehicle. I found out today that I have to replace my camshafts because it is causing 4 out of the 6 cylinders to misfire. The problem has been there all along and i'm pissed. Apparently a woman can't go into a car dealership and trust the people working there to sell her a car that works. I didn't know it would be necessary to have to bring a mechanic along who could comb the car and make sure that I wasn't being sold a lemon. So now i'm facing $2500 upwards in repairs in a car that I have owned for LESS THAN FOUR MONTHS. I am so angry and I feel absolutely taken advantage of. more

Mike is always a great customer service representative and goes out of his way to assist each and every person that walks in and that includes me! \r more

My service person, Mike Rich as always was very professional, courteous and knowledgeable. I always am completely satisfied because he thoroughly investigates whatever the problem is, resolves it and follows up promptly.\r more

Everyone is wonderful. I am made to feel at home and appreciated. My salesman, Ricard Wells and my service adviser, Mike Rich are super. I can't say enough to express their good qualities. more

Richard Wells was great. This is the 4th CTS that I have had. I always request Mr. Wells to assist in my purchase/lease. more

I experienced a situation with a faulty wiper blade. When it came less than 30 days during a strong rain, my windshield was scratched on the driver side. A repair to the wiper was done immediately, however I later noticed the scratch. I made an appointment and returned and with lots of effort most of the scratch was removed. I can still barely see a part of it but not enough to worry me. I feel Mike and the service team did a wonderful job trying to help me and addressing the problem. Thanks! more

Quite honestly to answer “Yes” to these questions would be an understatement. All of the above answers shouldn’t just be answered as a Yes but it should have ready service was Excellent and over and above the normal dealership/service department experience from the service rep and service manager through to the receptionist and cashier. Machine more