I wish there was an option for 0 stars... My father and both grandfathers were well respected in plumbing and plumbing supply for the last 50 years in Louisville. It was upon their recommendation that I use Maeser. The work that I have had them do in the past was done well and without issue, but NEVER again!
We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected. They will not have my business for this job, but after 5 minutes in my home they walked away with my $69 (mandatory service fee). When we called the main office to inquire about the service fee, we were met by rudeness. We have another company coming to do the work tomorrow, for a respectable price.
I come from a family that knows the business and knows the average cost for a job. What they offered today, is pure robbery. Having to paying them a $69 "service fee" for that estimate is unbelievable!
more