Where to start.... after my father going here for the last three years I came down from montana to visit for a few months while I am working. I asked if he could take two shirts in for me one was an $80 western Cinch brand shirt and the other a brand new, bought at the Santa Rosa REI, $70 Mountain Hardwear shirt. My father and I went in to pick up our clothes today we had tags for 16 items. After about 10 minutes of the owner playing games and switching hangers around I asked for all the original receipts we brought in she handed me 3 of the 4 and said "" you dont trust me but your father does"" I said your right I dont trust you where is the other receipt. She found it and told me they total up to the 15 items hanging there. I said 7 + 6 +1 + 2 is 16 not 15 so she admitted after 5 minutes of repeatedly adding them for her one was lost ( my Cinch shirt). I then noticed that the buttons were brown and wooden on my Mountain Hardware shirt and that only the top button was the original green synthetic button. Needless to say on the FIRST TIME EVER BEING WASHED they burned the buttons off of my shirt. The owner then proceded to tell me that my shirt had cheap buttons and was a cheap cr^ppy shirt I told her that it was a $70 Mountain Hardwear technical shirt and that I felt she owed me somethinng for losing my shirt and destroying the other one. She said she didnt and she would do no more cleaning for me, at which time I walked out. If you want to be told that you dont know how to add the item totals and that your clothing is cr^p I would definately go to Lakewood Cleaners. If you believe you have nice clothes and would like them ALL back and not recieve them back damaged do yourself a favor and go to another cleaners
Cons: Missing items and ruined clothes
more