Kelly, Elizabeth G, Md - Family Medical Clinic Of Allen

After reading Alexanderiainallen's review, I'm not sure we went to the same doctor or maybe the mental health issue coding was not a mistake. Doctor Kelly has been my primary doctor for over 15 years and she has always been professional, knowledgeable and caring. It's true she is not ""just out of medical school"" but she is very current on what's new in the medical field. At the time of Alexandria's visit Dr. Kelly's office was outdated looking but that did not impact the quality of her care. She has since moved to new office. The one complaint is that her office manger can be difficult to deal with until you get to know her. more

Unless you are dying to feel like you are in a 1960s army hospital unit...DO NOT GO! Where to begin...I was told to expect me first appointment to take 2 hours, because Dr. Kelly is so thourough with new patients. When I got to my appointment, I sat in a 1960's/retro style waiting room by myself for an hour. No other patients came in or out. I was later told that it is ""normal"" to wait an hour for your first visit so they can check insurance. After an hour, I was taken back through a weird hallway that housed hospital beds and very old medical equipment. Dr. Kelly came in shortly after. She asked a lot of odd questions, and made some comments that felt less than appropriate. Truthfully, she was very nice, but about 65/70 years old. Here is my major complaint: The office staff coded my visit as a mental health issue. Because she is a PCP, my insurance kicked the claim back. The office refused to re-code and re-submit and said my insurance was being weird. I have UHC and have never had them kick anything back before or since. 6 months later, I was out 140$ cash. To add insult to injury, I was charged the billed rate (rather than the negotiated insurance rate). Find anyone else in Allen! Pros: it was close Cons: an awful lot more