Kelly BMW

worst customer service ever ...a group of scum bags work there...attitude comes with very high charges in their service package. i will sell my bmw because of them and go to AUDI !! more

I'm a new Kelly BMW customer and have been extremely impressed with their service department, even though this dealership is across town for me. They are always very nice and professional---and communicate extraordinarily well, considering the insane volume of customers that they handle daily. This dealership represents the BMW brand well. more

EXCELLENT CUSTOMER SERVICE, I HAVE PURCHASED IN THE LAST 3-YEARS EXACTLY 3 VEHICLES AT KELLY BMW. ONE SPECIAL ORDER M-6, ONE 135ic AND AN X-5 4.8is. THE SALES EXPERIENCE HAS BEEN NOTHING SHORT OF THE BEST I HAVE FOUND ON A BMW DEALER. I CAME HERE FROM FLORIDA WITH A VEHICLE PURCHASED OUT OF STATE, AND FROM DAY ONE I WAS TREATED NOT AS AN OUT-OF-STATE BUYER BUT AS A GENUINE BMW OWNER, GIVEN LOANER CARS WHEN SERVICE WAS REQUIRED AND ALL THE PERKS AS THOUGH I PURCHASED MY VEHICLE AT KELLY. THAT IS WHAT SETS THEM APART, THE TREATMENT OF THE CUSTOMER IS TO BMW STANDARDS, THEY MAKE YOU FEEL LIKE FAMILY, NOT JUST THE CLICKISH LOCAL STANDARD AS YOU SEE AT M.A.G.(THEY WOULD NOT GIVE YOU A LOANER UNLESS YOU PURCHASED THERE, I WENT THERE FIRST IN '01! AND WOULD NOT GO BACK) more

I've purchased 4 BMWs in Columbus Ohio over the last 5 years. The last three I purchased through Kelly BMW. First and foremost, the sales experience has been exceptional. Tim Rittenhouse was very knowledgeable and courteous, spending the extra time to guide me through my purchase decisions. The Finance process was extremely reputable, allowing me to understand exactly what I was buying. My service experience has also been outstanding. I wouldn't consider going anywhere else for my next BMW purchase. more

I?ve purchased a dozen cars from Kelly BMW over the years. During that time, I think I?ve met most of the people who work at the dealership. I can say, unequivocally, that all of the people I?ve encountered at Kelly -- from the Sales Manager to the service writers to the receptionists to the guys in the shop -- have been unflinchingly professional, personable, and willing to go the extra mile. The sales process has always been completely above board, without the usual car dealer bait-and-switch shenanigans. More importantly, that same level of customer service continues long after the sale, too. Whenever I?ve had a problem or an issue with one of my cars, I know that it will be adequately addressed by the team at Kelly, giving me one less thing to worry about. I buy BMWs because I love the brand, but I buy them from Kelly BMW because I know that I will be valued as customer long after I?ve signed on the dotted line. more

I have a 2007 335i coupe that I bought new. It has been in and out of the shop repeatedly, mostly for the well known high pressure fuel pump problems. My treatment by Kelly BMW is certainly not on par with the >$50k I spent. My complaints about various problems were summarily dismissed on multiple occasions, treating me as if the problems were in my head. One time it wasn't until I made the head mechanic take a ride with me on the highway did they agree that my rear wheel was vibrating loudly. I'm getting out of this car and certainly will never purchase from Kelly BMW again. I've canceled my plans for a new 650 convertible and heading to Audi. more

I?ve been going to Kelly BMW since 2001. Always excellent and courteous service. They have services three vehicles (more than 220,000 miles worth) for me and their track record is remarkable - never left me hanging and always finding and fixing the problem. Pros: Excellent service, flexible, above board Cons: Location more

Kelly BMW?s used department manager Mick Turner is extremely disrespectful, rude, and unprofessional. First, when we were talking to the salesman, he would yell from across the dealership offering to take off the warranty and other add-ons to lower the price, instead of coming to us and talk to us directly. Cons: Rude Staff, Lack of Social Skills, Unwillingness to Negotia more

I wasnt allowed to test drive bmw coz he saw me drive a toyotaa corolla up to his office???? HELL he drives a 1987 pontiac..he shuldnt even b working.... Was I there for fun..to waste my time looking at their faces?? Or am i supposed to bring a check for 30K *price of the car* in the name of kelly bmw ? Cons: terribly biased more

The Service Manager appears not to have knowledge of basic things. On top of it he has an attitude that is condescending. more

I'm a 3-year customer. From the buy experience to the periodic maintenance visits, this dealer treats you very, very well. Knowlegable, helpful, courteous sales associates, and the same for the service area. You get the ultimate service with the ultimate driving machine. more