I am a returning customer to Karen's Home and Design, and I am simply shocked to read these negative comments. Two years ago, we bought our family room furniture at Karen's. Everything from the reasonable price to the delivery was smooth and problem-free. We love our furniture. We have three boys, and they have done everything to the sofa. However, our sofa is still going strong! Yes, well-made, AMERICAN-MADE furniture costs more and yes, I had to wait longer to get my furniture home, but in my humble opinion it is totally worth it. I am happy to support Karen's, a local, family-owned business that sells American-made instead of cheap imports! Over the summer we purchased our dining table, which was handcrafted in Lancaster County, and I am in love with it! Again, we had a positive experience at Karen's from our salesperson to the delivery men. I recommend Karen's Home and Design to you, family, and friends.