Joe Heitz Toyota

Probalby not even one star. I financed a 2008 Tundra on a Saturday and drove it home. Had to put $70 dollars in the gas tank because it was on E. The salesman tells me that he only has one key to the vehicle but he will see about getting another made. Monday I take the day off work to drive my old truck up there and finish the deal and was told that the second key was going to cost $118 to cut and that they were not going to pay for it. I have never been to a dealership where you didn't drive off the lot in your purchased car without two sets of keys. I called the Manager and he said that they would try to fix the problem but by that time I was upset enough that I just told him that I didn't want to have anything else to do with Joe Heitz Toyota. Oh yeah, and they also lost a sale over that $118 key because I was in the process of buying a Highlander for my wife and ended up going to James Corlew where they treated me like I mattered. Stay away from this dealership. more

Terrible service. I recently traded in a vehicle with this dealership and the experience was difficult from the beginning. The salesman was friendly, but unprepared and did not follow through with a promise made at time of trade in. I had to wait for the new vehicle to come in from another dealer, and while that isn't a big deal in and of itself, the fact that the dealer refused to provide me a date was quite another. The financing officer sat on the paperwork for no apparent reason, resulting in another payment to the traded vehicle's finance company, at a temporary loss to me. I have yet to receive the new registration that was supposed to be handled by Joe Heitz, nor have I received any contact from Toyota regarding payment plan. I would highly recommend using another Toyota dealer if you have any opportunity to do so, this dealership is not worth the hassle involved. more

With your dealership and the incredible customer service instilled in your employees. I am flabbergasted which is a sad thing to say actually but that is how far we have strayed from just treating people as fellow human beings instead of dollar signs or worse, problems that need to be hustled out of the way or even inconveniences in our daily lives. Pros: Great people, willing to help more

April 26: Their dealers were very unprofessional, poorly dressed, and didn't know much about the cars they were selling. At one point, I even had to explain parts of their paperwork to them. They still haven't returned a call about a better interest rate, and we still have received no word when the car we bought on Saturday (it is now Tuesday) might be in. I'm very unsatisfied and it is unlikely I would want to buy from them again. Pros: They sell hybrids Cons: false advertising, no Prius in stock and they lied about it, dishonest, shady more