Jack Williams Tire Express

I purchased wheels and tire for my mini cooper from Auto Addictions/Jack Williams Tire in Whitehall. During my shopping process I stopped at many other stores in the area and AA was by far the most helpful and the only store that showed me more than one or two wheels. Their mechanic did a great job on the install and cleaned the wheels and shined the tires for me, little things like this make the difference. ApexGT3 states he had tires dismounted from his ""brand new wheels"" If they had tires mounted already they could not have been brand new. Pros: Very helpful Cons: Prices higher than online, but worth the service more

Today's Business is about Customer Service... Auto Addictions and Jack Williams tire has none. I took my Brand New wheels to be dismounted at an agreed upon price. Not only did they charge me more than agreed $~115 to dismount 4 tires (yikes), but they damaged 3 of the 4 wheels. Then the manager Ray had the audacity to blame me and say they were that way when he got them. Duh... Did I mention they were BRAND NEW? I also ""waxed"" the wheels before I brought them to you and know every square inch.... so, I don't think so guys. He gave me a huge attitude about it all, and then refused to install the expensive tires I ordered from him. VERY POOR Customer Service guys. It's a small town and word gets around. I'm in the service industry and in these economic times we do whatever it takes to earn and keep a customer. Pros: In town location Cons: Horrible customer service and expensive, too more