We were referred to Island Computer by a "geek" at a local big-box store. My laptop's motherboard and hard drive had died, and the big store was not able to replace them economically. I dropped it off at Island Computer just before lunch, they called with a quote about two hours later, and I picked it up before they closed that same day. (I was able to locate my original recovery discs, so that helped too.) At their suggestion, I bought a WD portable hard drive, and they were able to recover all my files from the old hard drive for a very reasonable charge. Great, knowledgable service. I will use them again for all my out-of-warranty computer needs.