A friend bought a used car at Holberts (used, on the showroom floor) that had an accident history that was not fully disclosed. Warranty was also misrepresented, but they agreed to fix the mistake.
Dealer representative later admitted ""this car should have never been sold here - it should have been sent to a wholesaler as-is"".
Too bad for my friend who ultimately got stuck with a car that had a significantly diminished value, once the Carfax history was posted. Dealership forced him into a trade of his Audi plus cash on a VW that he didn't want, but had no choice short of litigation.
That's just bad business in my book. The dealership should have either: bought back the car for the original price OR gave him full market value on his trade in. Shame on you Holberts.
Pros: Large, tri-brand dealership...
Cons: A sales force that misrepresents cars