Hill Country Family Health

Even though the location may be convenient, STAY AWAY. We have been toughing it out there for 2 years thinking we would get better medical care there than at a clinic type setting. WRONG!! Specifically, if you can get someone to answer the phone they are rude rude rude and then will usually put you on hold forever (I once timed it at 17 minutes). Everytime one of the kids was sick and I asked to be worked in (at any time convenient for them) I was told they were too busy and I should just go to the ER. Dr. Mansolo himself has the bedside manner of a brick. He is monotone and it seems like it would take an act of congress to get him to smile or say hello. Then the financial office tried to bill me for office visits which should have been covered by my insurance. One call to the insurance company and I found out they were coding the visits wrong. Nice. My advice would be to go across the street to the new ARC and see Dr. Hughes who IS AMAZING!!! Pros: none Cons: long wait times, can never get an appointment, more

Absolutely dreadful office, staff, nurses, doctors are flat out mean. We stopped going there after a few months of complete chaos. They have "lost" his 6 month shots, we were forgotten in a patient room for 2 hours while they ate lunch, and at each visit of my newborn for his shots they used him as a guinea pig. He was poked and bruised with huge whelps each time because they had a trainee learn on him. The losing of shot records is at this time the biggest obstacle we face. I have requested them for the past 2 years, and finally had to go into their office to get them myself. Only to be told they don't have time to get them, and they'll get to it when they can. Terrible way to treat patients, terrible way to treat children, terrible way to keep records. I am baffled this place is allowed to be in practice. Pros: Convenient location Cons: Bad parking, disrespectful staff, terrible record keeping more

Stay away from this practice!! They are HORRIBLE. We "stuck with it" for three years and have gotten terrible health care. They would make my husband schedule a separate appointment for every physical illness, i.e. an appointment for his hypertension, another for his diabetes, etc. Most doctors treat the "whole client" and will address all routine follow-up at one appointment. Not here! They want a separate appointment for each so they can charge several co-payments and get more reimbursement. I took my child who was coughing up green sputum and they told me it was a "virus" (Um, no it's not.) and to "come back if not better"........yet another co-pay and the child will not get "better" very soon without the needed antibiotics!! They are supposed to be treating the "family" but in their waiting room's "kids area" they have a dangerous armoire that is empty. Guess what that inspires kids to do? Jump in it and close themselves up. The only "toys" they have are a few old, broken plastic trucks. We politely suggested that they should get a small train table for the waiting room, which occupies kids of about every age and gender indefinately. Three years later, the same armoire and crappy trucks. I am a nurse, so I do know a FEW things. One thing I do know is that I will not be back. Oh and the clincher----when I took my sick child in, the nurse practitioner stated, "I hope everyone in the house washes their hands" and looked me up and down. Unbelievable! She should have just reinforced that good handwashing habits help avoid transmission of germs. (We are all GREAT handwashers, by the way!) She was VERY rude and inappropriate!! They staff and doctors are openly disdainful and arrogant. Everyone deserves better care than what I have seen here. Go somewhere else. We are changing to a pediatrician today and finding another physician for myself and hubby. Pros: None Cons: EVERYTHING!!! Healthcare is IMPORTANT--go ELSEWHERE!! more