I wish i could remember the name of the woman who cut my hair, but I can't, sorry. She took absolutely no time to find out what cut I wanted and I tried to keep it simple (trim the length, the pre-existing layers, and bangs) and still came out wanting to shave it. I'm not really sure how it could have been worse, it is about 2 inches longer on one side than the other and I really should've requested that she dry it completely before I walked out but from the moment i sat down, I was ready to leave. I would not recommend this particular great clips to anyone!
Cons: Customer Service