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Geek Squad - 2 Reviews - 31601 PACIFIC HIGHWAY SOUTH, Federal Way, WA - Appliances Reviews - Phone (866) 338-0243

Geek Squad

Federal Way, WA 98003
(866) 338-0243
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Geek Squad - Federal Way, WA


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All reviews seem negative


At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed...

Geek Squad Alternative 8/5/2010

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

Geek Squad are NOT Professionals 3/15/2010

After a bad experience with Geek Squad, I decided to find a personal repair service that I could trust. I had been taken for a ride by Best buy's Geek Squad so I was weary of any other service. I started reading reviews and I wasn't the only person who had this type of experience. While reading I found a few suggestions as to an alternative. I kept seeing the name secure remote support so I thought I'd give them a call and ask some questions. After a brief conversation I had them connect to my pc and do something the tech called "optimization" or something like that. It was quick and painless which was the polar opposite of my previous experience at Geek Squad. more
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  • In Short
    The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless network to dealing with more dire issues like the infamous "blue screen of death." Customers have the option of bringing their computers into a store, receiving 24-hour assistance over the phone or having a repairman come to their home (arriving in the squad's signature black-and-white VW Bugs).

  • 7/29/2008 Provided by Citysearch

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