Here's the story: After JUST purchasing 2 nintendo DS lites at a different (much friendlier) Gamestop in a town over, I decided to go to the Gamestop down the street from me (Boston Post Rd, Orange, CT) After a few minutes in the store, my daughter, who has a medical condition, had to all of a sudden use the bathroom very bad. I asked Nick (an associate at Gamestop) if she could PLEASE use the bathroom - and that my 5 year old child will literally urinate on herself if I dont get her to a bathroom quickly. ""No we dont have a bathroom"" says Nick. I pleaded, please she really has to go bad, she is clean, it is not a ""smelly kind"" and so on. Still, Nick smugly, in his pink shirt, with absolutely no sympathy says - ""no go to the bar next door"". I was flabergasted, and asked for the manager. So the Manager - Brad (some other teenager or what looked like one) with plaid shorts, a tee shirt, and his hygeine in question said ""I'm not letting her back there - we have stock back there"" (Mind you, their teenage girlfriends are just hanging there in the store laughing at my family like its all a joke!) And also, we have bought $1000's worth of stuff in the past. So I asked him if he can please make an exception this one time, she's only 5 and will urinate on herself - and asked him to accompany us back there if he is really afraid of something happening to the stock. Brad said no I'm the manager - I'm not letting her go to the bathroom - take her to the bar. Running out of time - I ran out the store w/my 5 year old to this awful bar - and she already urinated on herself. Embarassed and upset - we went back to Gamestop, (my husband & son were still there waiting because we were also trading in games). My husband said the cashiers, manager, and their girlfriends were talking bad about me! I could not believe it. I asked for Brad's Manager - in which he said - he was the only store manager. They are very wrong, and we will never spend another dime at this Gamestop. How awful.
Pros: Used to think it had good variety, worth the visit
Cons: Now I realize it's not worth giving this chain my business for the way my family was treated