I have been a member of Family Video now for about 6 months. The main draw to it was that it was close to were I live. Secondly it has a pretty descent selection of old and new movies for viewing. However the most unusual aspect I found I liked about Family Video was one time I couldn't find a movie (it was lost in my kids room) I was racking up late fees to the point of that I could have bought the movie brand new. I had explained to the situation and when I finally found it and took it back in I only had to pay 1 day of late fees and the rest were WIPED CLEAN from my account. I was so thankful for that. That one simple act keeps me going back for more movies now than for any other reason. The act of the business losing some easy revenue in order to keep a customer. Kudos to Family Video
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