Fagan Fireplace Center

I ordered in August and it took way too long to get anything accomplished. The lady who runs the store is disorganized, unprofessional, and should just close the store. The installer, her husband, did a terrible job and left my fireplace half installed. Just turned on my blower tonight and the thing sounds like it goings to explode, something he probably checked but didn't tell me. I tried to call during the initial stages, after first payment, and could not get anyone to call me back. Finally, went in person before something was finally accomplished. By far the worst business I have ever dealt with. Spend your money in Des Moines or somewhere else where they care about there customers. more

The project started in September and finished April 1st. This was not a major project and initially we thought it would be finished within weeks of ordering the parts. A variety of problems ensued; parts not ordered correctly, wrong parts delivered, bad weather, all of which would be understandable but seldom did we get any followup from them. Personal visits, phone calls, none of them got a reaction. So 6 months after being put aside for other projects and finally getting them to show up at the house, they were finished in about an hour. We'd have walked away if we hadn't pre-paid for parts of this project, our fault. We won't be going back for anything. Pros: several god ideas on how to approach a chimney problem Cons: Fairly disorganized, slow to resond to followup calls more