Dear Parents,
Overall I thought my girls developed good balance, strength and agility while at Ellis. However, the male instructor the girls had, and apparently have to renew with, was a bit more rigid and unenthusiastic for 5 and 7 year old kids in my opinion. He showed no effort to make things fun and light. My girls went from excelling and enjoying things the first year, to being turned off by the instructor the second year. Other parents shared the same concern.
When I called to inform the school that my girls would be taking a hiatus for one session, I was surprised by the response. I got an abrasive admin showing no gratitude or understanding, and ultimately hanging up on me. Granted I've been made aware that I may get this reaction but still was in disbelief. I don't know how someone can run a business this way, especially as I had HOPED the girls would go back.
Do yourself a favor and join another school that appreciates one's business and makes the kids priority - not simply cashing one's checks and hanging up on (former) customers.
more