I went to Cycle Max in Honeybrook today to purchase a left over 2011 Kawasaki Teryx. On the website it's listed for $9293.00. In the store, a bright orange tag is hanging on the machine also showing a base price of $11,099.00 minus $1806.00 discount bringing the total to the same $9293.00. My wife and I sat down with ""Bryan"" (sales guy). I have bought a quad from him before and several parts for all my machines from Cycle Max in the past, so he claimed to remember me. I also called earlier in the week to discuss the Teryx. He told me on that call that the $9293.00 included accessories and the website also explains that as well. Bryan wrote up a sales quote for a ""New 2011 Kawasaki KRF750-PBF Blue, VIN # 502626."" It shows the MSRP of $11,099.00, the $1806.00 discount, plus $495.00 in freight, $275.00 for prep, $603.78 in taxes, and $142.00 in state fees, bringing the total to $10,809.28. My wife and I decided to look over the Teryx once more before signing papers and Bryan proceeds to tell me, ""Oooh, I forgot to tell you that this machine has accessories on it, let me go talk to my manager."" Bryan came back out from talking to the manager with a print out and told me that the price is actually over $12,000.00 since it has accessories and labor to install them. I explained that this was unacceptable and after talking to the manager with the $10,809.28 quote in my hand she told me it was ""human error"" and she wouldn't help me at all. I asked to remove the accessories and she said no. I then told her that they were losing out on $10,000.00 because I was leaving and would be calling Kawasaki to tell them that Cycle Max is performing an illegal bait and switch on its customers. I'm also going to call the BBB and file a formal complaint. The vehicle should be sold for the price on the written sales quote since it matches the price on the tag AND the website. I will never shop at Cycle Max in Honeybrook again, nor will my friends/family. The thing that amazes me the most here is that Cycle Max just got their dealer license to sell Polaris ATVs. The showroom was so full of Polaris machines that you couldn't even walk between them. I can't even begin to imagine how much money they have tied up in machines that won't sell quickly, not to mention the fact that they will more than likely mislead people with bait and switch tactics. This Kawasaki has been in their showroom for two full model years. I have looked at it EVERY time I have been there for quads and parts. It must be nice to be able to sit on so much inventory for so long. All in all, these people are VERY sneaky and NO ONE should buy anything from them. I will post updates after talking with Kawasaki and the BBB because this is far from over.
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