I had $5000 worth of work done at Cornerstone and throughout the whole process there were problems. From the very beginning my parents were promised a significant discount if my entire family came to this dentist. They got 4 new patients and later reneged their promise for the discount. Had we known they wouldn't follow through, we would have gotten the work done elsewhere. I wish we did!\r
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They knew I had a tight window to get the work completed because I was moving and they still couldn't get it all done on time. They tried to blame their lab but the never rushed the construction of the veneer/crown according to the lab. I remember waiting in the chair for hours at a time each time I came in because they were understaffed. One time a temporary crown fell off on the way home because it wasn't adhered correctly and I had to go back in for ANOTHER hour and wait for the doctor to come in, put some glue on the crown and hold it to my mouth for a minute. \r
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When we thought it would all be over, their lab got the color wrong on a veneer and a replacement had to be mailed to me in another state and put on by another dentist. That one broke. Looks like they're using a GREAT lab. The next one the lab sent was the wrong color AGAIN. I had to have three veneers ground off, countless shots of novacaine and prolonged pain and sensitivity because they just couldn't get it RIGHT. \r
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Finally, they had the audacity to send the bill to collections without notifying my parents (who was the financially responsible party for the 2 years process) that there was any money due. After disputing the bill they wanted the full amount for ""services rendered"" They wanted almost $900 for something they couldn't do right FOUR times. There are so many fields where if the product or service is not delivered in the manner promised, you get a discount. But at Cornerstone Dental you do NOT get what you paid for. All they care about is getting your money and could care less if you are happy with the shoddy quality of work that they produce. The only think they don't mess up there is cleanings, so if you have any serious dental work needed, heed my warning and go elsewhere!
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