Conshohocken Family Practice

The doctors are great and I have been a patient of Dr. Franklin and Dr. Woodbury for several years however, this new phone system they have apparently has a standard wait time of 20 minutes before you are even allowed to talk to an actual person. The automated message is not customer friendly at all and makes me feel like I am calling a bank rather than a doctors office which is even more crazy since when I do go into the office, everyone is doing everything but answering the phones. This office is often busy and maybe the doctors are so good that they figure if they provide terrible front end service people will go elsewhere and lighten their load.... That thought is just as crazy and the automated message that tells me ""we are experiencing a high call volume and apologize for the wait."" It's a doctors office for Christ's sake!!! We just want to talk to an actual person and don't mind that person asking us to hold for a moment, but not forever. And don't even think about calling anywhere near the office's lunch break. YOU WILL NEVER GET AN ANSWER. more

Ever since they became affiliated with Albert Einstein it has been a big problem. I'm changing doctors because of it. more

I have been on and off the phone for over 20 + minutes now. Every time I call to try to make an appointment, the line is busy! A BUSY LINE! This is just not appropriate for a doctor's office. more

I've been to this office 2-3 times in the last year or so. Every experience so far has been pleasant until recently. \r \r I've been trying to make an appt. there for about two weeks but have not had luck reaching them during business hours and my crazy schedule. I finally got through and the receptionist was anything but pleasant. She kept pushing me to call back in the morning of a certain week to make an appt. with hopes that they would have something for me. I kept saying I'd rather not call back, I'd like to make an appt. now. I felt as though I was bothering her for making her do her job.\r \r After agreeing to a time, she asked for my name which I gave her and then started to spell (since often times, it's hard to hear over the phone). She rudely cut me off and said ok, I have you in.\r \r I also called and left a message with refill prescription infomation and asked that someone call me back to confirm (I did not want to show up at pharmacy and have it not be ready which has happened before). One of the Drs. called me back and said I'm calling back to confirm but I don't know what I'm confirming...we called in your refill request.\r \r This office doesn't seem to have a friendly staff or customer service. I think it's time I find a new Dr. if this next visit doesn't go well. more