Billing Problems; On November 1, 2013 I was fraudulently overcharged $531.08 of $1494.44 by the office manager, who lied about my insurance limits and the correct in-network MetLife-Tricare dental PPO fees. I have made dozens of attempts to correct their records without any honest cooperation from Coast. Discover Card Fraud Investigation unit agreed the charges were indeed fraudulent and removed $531.08 from Coast account and credited to mine. Coast continued to have inaccurate records and I continued to try to correct them to this day. Metlife's Explanation of Benefits did not completely come to me until months later, as Coast made 5 incorrect claims to MetLife before finally one filed in January 2014 . I had done the exam and x rays in October, then got dental insurance and repeatedly informed the office managers and others of the insurance plan, of which they are a PPO preferred provider, obligated to certain lower rates. On November 1, 2013 not only did Dr. Reyes do the entire mouth initial periodontal treatment, she also took off two crowns. I was in the office from about 9 a.m. until well after closing. It took nearly an entire two months for both crowns to be finished, with the temporary crowns frequently falling off. So in a way, I was hostage to them from 11-1 to late December. There were three different office managers at the now closed East Naples office as well as their corporate office in Tampa that promised corrections but were just being deliberately dishonest. In October 2014, I have just now discovered by a semi annual check of credit report, and there was no previous notice, Coast Dental illegally and criminally dinged my credit for $531.08. Quality of Work:
There were dozens of worms on the lobby floor and the idle office manager did nothing. There was a different dental assistant for each office visit and never a hygienist. The first Haitian girl repeatedly jammed the x-ray film bracket very painfully into the mouth.
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