My lovely wife and I were recently guests at the Charthouse in Lakeville for the first time, and i am fully aware it will also be our last.
It is an off the beaten track little place, and upon hearing mixed reviews and acquiring a coupon for dinner there, we decided to give it a shot. It was 730 on a saturday night, and the first red flag should have been the sparsity of cars in the parking lot. Upon entering the establishment, we were, after several confussed minutes, greeted by who appeared to be a very intoxicated host. It was rather comical really, but strange, She oddly asked us wether or not we wanted to sit in the lounge area or in the dining room, not elaborating at all what either of the options entailed.
Upin sitting down, we were given water and a rundown of the daily specials and wine options. Excited, my wife and I both decided to try something new; the prime rib and the crab legs, Upon recieving our entrees, the crab legs were noticably well over steamed, and the prime rib was well over cooked.
The hostess approached our table asking how everything was, we found out later she was actually the manager, and when I started to explain our disappointment in our dinners, she simply offered us a complementary dessert and said :that's all that she could do" and then walked away. Our waitress was very apologetic, caring and nice, but obviously didn't have the last say. We paid our bill and left hungary, disappointed, and offended that a restaurant this day in age wouldn't even try to rectify a situation with a fresh entree, an alternative, or even common courtesy,
It was just a horrible experience; bad food, drunk management; I don't see them staying open for much longer.