Before moving to Memphis I paid over $35 for a hair cut at my previous salon. However, the customer service was impeccable, and I felt it was worth the money.
I went to Capelli for about a year. I saw a junior stylist to save a little money, but it was still expensive for a men's cut ($28). Most of the time I liked my cut, but seeing a junior stylist I did lower my expectations. Still, it's easy to see all the stylist are well educated and enjoy their work. I never got cancelled on, and I didn't have to wait more than 10 minutes for any of my appointments. However, that's probably because my stylist was booked lighter than some.
My biggest problem with Capelli, and why I won't be returning, is the customer service is not up to par with even a mid-level salon. I was taken back when the receptionist to me upon checking in to go back to my stylist's booth and let her know I was there. Ross the Boss doesn't even make clients do that! It was especially awkward since my stylist was still with a client. The conversation went something like this:
Me: Hi, I'm here for my 3:00 appointment.
Stylist: (with a startled and rushed look) OK (looks back at client in the chair)
Me: ............Um..........you want me to wait up front or by the shampoo bowls or.....?
Stylist: Just.....well.....just go find a shampoo bowl and see if someone won't shampoo you. I'm almost done.
Now this may be picky, BUT if you want to advertise yourself as 'The Best in Memphis' then you're going to catch some flack for little stuff. The refreshments looks like something from a haphazard family get-together. And, no, they don't always have them available. It's a hotel ice-bucket that's mostly water with a few surviving ice cubes floating on top with a stack of small, paper Dixie cups beside it. The drinks they have are 2 liters of coke and diet coke. The snacks are Keebler or Chips Ahoy cookies on a glass plate. Upscale? No.
Bottom line: Good at cutting hair, and I'm sure they're good at coloring hair, too. However, the price does not match the overall service and care. If Capelli wants to continue to be the 'Best in Memphis', I strongly suggest they take a step back and reevaluate their customer service on all levels.