Brought in a dress for alterations. Specified the dress needed to be done by a certain time/day-- but the dress wasn't finished. I was told to come back in 1.5 hours, at which point they couldn't find the dress. Didn't have time to try on the dress before leaving town. Tried it on a few hours before the wedding. Couldn't believe what I saw. WAY too short, really uneven hem, and even 2 different lengths on the left and right side of the dress. I had to borrow a dress from a friend instead! I fully expected to have the dress cost and alterations refunded, but when I approached them about it, the owner was rude and unapologetic. They denied that they had made a single mistake. They refused to pay for the dress (which I would have let go) but they also wouldn't refund the cost of alterations.
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