My husband and I went to SB for a diamond ring for our anniversary and we were disappointed. I have heard nothing but great reviews about this place so I was expecting great service! Ellen the sales woman acted like she was doing us a favor showing us rings. She invited us into her office to describe exactly what we wanted and we were willing to spend $6-8,000 for a ring. She told us that she would get back to us and we have NEVER heard from her again. We called her several times and left messages for her to no avail. We will be taking our business else where if this is how they treat their customers.