The Lewisville Texas location gives AW Shucks in general a big black eye. My Mother planned to take my father there for his 70th birthday along with her Parents and my husband and myself. When we walked in we stood around for several minutes with staff just looking at us. There were open tables everywhere but no direction as to whether we should wait or seat ourselves. Finally we just found a table we could all fit at. We sat around for another 10 minutes with staff offering no direction or clue as to what was expected of us. Finally we went to hunt down some menus, the offered us two for 6 people to share. By this time we figured it must be 100 % self-serve so we went and ordered some food using my husband’s name for the order. The called our names but only gave us 3 of our orders, after patiently waiting my mother & myself went to go see what happened. The manager was clueless and told my Mother just “GO SIT DOWN “ we will bring it to you when we get it. She was rude and condescending to my Mom who couldn’t be a sweeter person. We waited till the rest of the food started cooling off & my husband and I went to go find out what the deal was. The manager was arrogant and snotty (and that is putting it nicely) I told her how horrible the service and experience was thus far and I didn’t appreciate how she treated my Mother. She shrugged it off and told me I was rude. I reminded her we were customers and she told me well you need to learn our system. Her Name is Lindsay Seale the food was ok (fries were cold & soggy by the time we all got our food) but she has no business managing a restaurant. I could not and would not recommend Aw Shucks ever the food wasn’t good enough to make up for the poor attitude and lousy customer service. Don’t plan any special events there you will be disappointed. I felt horrible for my Mom she just wanted to have a special dinner out for My Dads 70th birthday.
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