I take my guests feedback seriously; I consider constructive criticism and regularly re-evaluate my business practices.
My husband and our family built the salon ourselves from the raising the walls of the rooms to the front desk, delicately decorated. Guests comment on how warm and comforting this salon is. Personally, I would leave if I walked into a place I felt was uncomfortable especially if it is for something important, as I would expect anyone would.
In a logical order I get my guests signed up and checked in; including cleaning the beds. When it is really busy, I admit I am on the move. My returning guests appreciate how I am able to move things along so they don't have as long of a wait.
When making an airbrush appointment, every guest is properly informed on how to prepare for the process. If this process is not followed, I request they go home and prepare. However, if the guest chooses to proceed, I WILL go out of my way to provide the best service possible for the best possible outcome under the circumstances.
I chose the restroom for the process for its convenience and cleanliness. Convenience, the sink provides opportunity to wash off any product they may have applied to their skin even though instructed not to prior, because it can act as a barrier. Cleanliness, I am able to strip the room down after use and bleach the whole room. Therefore, even though some may think it is odd, I have valid reasons for my decision, cleanliness and convenience!
I have 8 years experience with returning guests and as it is a tanning process, it is not guaranteed perfection. Everyone's skin is different. When the skin is unevenly exfoliated or not at all, the curing becomes uneven and the dry rough skin cures darker and orange looking. Another important issue to address is when wearing tight fitting clothing; the tanning product WILL RUB OFF!!! It is not my usual practice to put someone in the stand up tanning bed, and if I do it means I am providing an additional service without charge for my guest so they receive the best possible outcome.
I am sure it is understandable there is no physical way I am able to follow my guests over the next hours, during the curing; therefore it is a regular practice to tell guests they need to pay attention to the process during the first several hours. I do offer a satisfaction guarantee on my work, however, I require the guest come into the salon so I may see what touch up may be needed however, it needs to be ASAP!
I have been in business for 10+ years because of my guests. I have done thousands of airbrush tans with only a handful needing any touch up work. In conclusion, my re-evaluation provides me with the satisfaction that I have made valid decisions providing my guests the best possible outcomes, and as I have not been able to find an Abby in my records for airbrush tanning, I thank you for the opportunity to re-evaluating my business practices.
FOR EVERYONE WHO READS THIS!
Please DO NOT WAIT until the last minute to decide on getting an airbrush tan.
Preparation is a must.
I always give 110%, but it is ultimately the guests' choice to proceed or wait if they weren't fully prepared or decided this last minute.
!! IMPORTANT !! CALL IF YOU HAVE ANY QUESTIONS BEFORE YOU ARRIVE FOR YOUR APPOINTMENT 262-781-7378