Dear Butch:
I wish to acknowledge the professional service provided by the staff in your service department. They worked diligently to assure that the service and part I needed for my C70 was done correctly. Their demeanor was caring and impressive and made sure all my questions were addressed. I personally experience Alexandria EXXON North excellent customer service from them. They provided resolution to all areas of my concern with perfection. The staff listen to my concerns and in a matter of time resolved each issue.
We've all had terrible customer service experiences. Personally, when I receive poor customer service, I give the company one more opportunity to make it up to me before I sever all ties with them and look for an alternative. But others aren't so patient. In most cases, you only get one chance to make a great impression on a customer through your service, they did. It's incredibly important to listen to what your customer is telling you. Never assume you know what's best. Listen objectively and ask questions to get to the crux of the customer's concerns, so that you can help them quickly and efficiently. They identified with my concerns as a customer and explain that he would do everything to resolve any future issue if they occurred. They made me as a customer feel important and was sincere with the transaction. By them being thoughtful and interested in me as a customer will help keep me as a loyal prospective customer and share it with all my friends.
Respectively,
James Al Reeves
202-309-5191 Cell
Aljoy2005@aol.com
Al Reeves, Federal Benefits Specialist
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