ASI Appliance

The control panel on our Whirlpool washing machine went out in late September and since this is an issue with the type of machine we have, Whirlpool replaced the control panel free of charge. ASI showed up during the window and swapped out the panel - easy enough? more

whirlpool uses this company regardless of their quality of work me fridge dysfunctioned mid june technician did not come on time took hours to look for part said he will have to order it returned after 3 weeks, finally fixed the refrigerator and told me that i would have to remove all the food from the freezer for 24 hours before the machine will be functional surprise surprise so i end up buying $30 worth of dry ice to stuff the food from the freezer to ice coolers total cost of experience $500, botheration,priceless! ironically problem recurred today was informed that since the repair is over 30 days i would have to pay $85 just for the visit i would highly recommend ASI to all my enemies more

I cannot even rate this company it is so bad-- and talking to a manager was like talking to a moron--will never recommend this place to my worst enemy!!!!! don't know why whirlpool uses them but I will definately be complaining to them about this company,,,, more

ASI Appliance did not honor an appointment we made for service, and then when we complained, they said we made up the appointment and were extremely rude to us on the phone. It was incredible that they would treat a customer this way. They are very rude and we recommend that no one ever use them. more

April 30th - Approval was received and parts to be ordered. Cons: Service more

This is a service organization with the motto that they service people, not just machines. That was absolutely NOT my experience. They scheduled my service call no less than a week away and would not give me a time or window until AFTER I had to leave for work. The same for the part replacement, which was the wrong part anyway and didn't fix my problem. The technician stood me up on one follow up call. Ridiculous waste of time and money...call someone else like I ended up doing. Pros: They answered the phone Cons: Timeliness, Price, Scheduling more

They were very prompt and Fixed my Dryer the first time, which has to be the first time that has ever happened to me since I moved here. They had to order the part (which took a week) and it was on back order which was not their fault but Maytag's. I was worried because of the other two review's posted. But as soon as they got the part they came out and repaired it the next day. No Hassle and no Worries. They are a very good company and I will continue to do business with them. Pros: Great Service more

My husband and I purchased a home from DR Horton. Unfortunately, through the warranty, our Whirlpool appliances are serviced through ASI Appliance. I have never dealt with a company more unprofessional. It took us 2 months to get a service call set up. Whenever it would be confirmed, they wouldn't show up. Then when we would call, they wouldn't even have us on their appt. list. Sometimes, they would call us at 7:00 in the morning and tell us that they would be there in 30 minutes - on THAT day. Hello....we work for a living! Whenever, we would tell them that they just couldn't call and just drop in on the same day - they would get ticked off at us. We would ask them if we could 'set' a definitive appointment on a particular day. Forget it! They do not work that way. They do NOT make appointments. Can you believe that? When we finally got someone to come out - guess what? They had no idea what they were doing. Trust me people...do NOT use this company! If you want your appliance fixed and treated like a human being, go somewhere else!!! Pros: Absolutely none! Cons: Anything and everything more

Several hours late than promised. I was already apalled that I can to have my 1.5 year old appliance serviced. Charged $150 to install a $20 part in less than 15 minutes. Charged a trip charge and then a service charge. Cons: Late, Overpriced, Not helpful more